Jr Team Member- Network Operations & Support - Platform Planning

Tata Communications; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications in Chennai is seeking a candidate with 0–1 year of experience in Telecom/ISP to manage delivery for international customers. You will handle end-to-end order management, co-ordinate with suppliers, and ensure installation functions meet SLAs.

This role emphasizes strong communication, ownership, teamwork, and the ability to escalate when projects are at risk while keeping customers informed.

Qualifications

• 0–1 year of experience in Telecom/ISP domain.
• Basic understanding of telecom standards & protocols.
• Strong verbal and written communications skills.

Responsibilities

• Delivery of services for international customers.
• OLO - Delivery Management.
• Supplier coordination for service delivery.
• Ensure installation functions are performed timely to meet SLAs.
• Perform escalation management when project is jeopardized.
• Customer communications and Keep Customer Informed (KCI).
• End to end order management for smooth delivery.
• Coordinate with suppliers and secure field resources for priority orders.

Skills

Coordination skills

Microsoft Office

Strong communication

Team player

Ownership

Collaboration

Tools

Microsoft Office

Job description

Candidate should have 0 to 1 year of experience in Telecom/ISP domain

• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO - Delivery Management
• Supplier co-ordination for service delivery
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

Strong Verbal and written communications skills

Other requirements

• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders