Jr. Engineer - Cloud Operations

Tata Communications; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications is seeking a System Administrator / Engineer to manage customer queries and operations. The role focuses on delivering quality outcomes and requires collaboration with teams in a fast-paced, 24x7 environment.

You will handle escalations, maintain SLA performance, and learn new technologies to stay ahead in a dynamic telecom landscape. The position is suitable for graduates with 0-4 years of experience and offers an entry path into IT network operations within a leading

Qualifications

• Graduate with 0-4 years of experience.
• Experience in customer service, in fast-paced, high-availability environments.
• Awareness of latest technologies in the domain.

Responsibilities

• Take ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem solving

Customer service

Tech awareness

Education

Graduate

Job description

Job Description

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications Experience

• Graduate with 0-4 years of experience

Other Knowledge Skills

• Demonstration of problem‑solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Ensure SLA are achieved and work proactively to maintain the same.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Tata Communications
Location(s): Chennai

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.