Customer Service Executive - Platform Planning & Network Design

Tata Communications; Chennai District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Tata Communications is seeking a technical engineer to drive day-to-day fibre planning, design, and as-built updates in GIS tools. The role involves coordinating with onshore and offshore stakeholders, field engineers, and suppliers to ensure timely delivery and adherence to SLA.

Ideal candidates hold a technical/engineering degree with 3–5 years of experience, possess telecom network knowledge, and can work with Smallworld and related tools. Strong communication and data integrity are essential.

Qualifications

• Technical/engineering degree with 3-5 years of experience.
• Experience in Fiber planning and design in outage areas.
• Update GIS systems with outage requests.
• Coordinate with on-shore & off-shore stakeholders, field engineers and suppliers to complete assigned works on time.
• Maintain SLA and FTR 100%.
• Maintain self data and customer data securely and without error.
• Active participation in customer and internal meetings.

Responsibilities

• Support Fiber Planning and Design in outage areas.
• Update GIS systems with outage requests received.
• Coordinate with stakeholders and suppliers to complete tasks on time.
• Maintain SLA and data integrity for customers and systems.
• Produce design documentation and update inventory systems.

Skills

Telecom network

GIS tools

Communication skills

Stakeholder coordination

Cost and quality

Education

Technical/ Engineering degree

Tools

Smallworld

COPS/Mori/Cramer/CPS

SMIT/REMEDY/CRQ Management

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad Outline of the Role

Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

• Technical/ Engineering degree with 3-5 years of experience Key Responsibilities
• Support Fiber Planning and Design in Outage Area
• To update GIS systems with the Outage request received
• To co-ordinate with On-stakeholder & Field engineers and Suppliers to complete the Assigned works on time.
• To maintain SLA and FTR 100%
• To maintain Self data and customer data secured and without error.
• To be active in Customer and internal meetings. Technical Competencies
• Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as Small world, COPS/Mori/Cramer/CPS, SMIT/REMEDY/CRQ Management etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.
• Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
• Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions
• Continued driving of improvement in costs, timescales, and quality
• To produce detailed industry-standard documentation of the design (LLD, SMIT, MOP) and update on Inventory Management Systems
• Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network
• Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design Tools & Application
• Smallworld – PNI & NIG
• GSA Standard
• COPS/Mori/Cramer/CPS
• SMIT/REMEDY/CRQ Management