Sr Customer Service Executive - Network Operations & Support

Tata Communications; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Communications seeks a seasoned GIS and FTTH design specialist to plan and design FTTx networks using MapInfo, QGIS, AutoCAD and other GIS tools.

You will lead end-to-end design packages, BOQ/BOM for MDU designs, coordinate with field teams, ensure quality, and mentor the project team.

Qualifications

• Requires 5+ years of professional/technical telecom experience with hands-on GIS/FTTx design.
• Experience planning and designing FTTx networks using GIS tools.
• Knowledge of OSP/ISP construction standards and MDU/BOQ/BOM preparation.

Responsibilities

• Plan and design FTTx networks using GIS tools (MapInfo/QGIS/ArcGIS).
• Provide quality control on design deliveries and train the team.
• Prepare Construction Plans in AutoCAD and BOM/BOQ for MDU designs.
• Coordinate with field teams and stakeholders for data and clarifications.
• Deliver end-to-end design services including surveys, plans, and validations.

Skills

MapInfo

QGIS

AutoCAD

ArcGIS

SpatialNet

FTTx design

BOQ/BOM

Team leadership

Quality control

Tools

MapInfo

AutoCAD

QGIS

ArcGIS

SpatialNet

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

5+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ QGIS and should be capable of handling team and Quality Factory.

Knowledge of ANZ region Fiber Network Architecture and specifications.

Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

Key Responsibilities

• Planning and Design of FTTx Network using GIS tools.
• Quality Control on design delivery
• Training and Efficiency improvement with team members
• Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...
• End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
• Communicate with stakeholders on the rejections and corrective actions.
• Coordinating with the Field Teams for the required information
• Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• Create power designs as per power utility guidelines.

Communicate With Field Teams For Any Additional Data/clarification Required

Technical Competencies

• Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
• Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture
• Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology
• Knowledge / Skills Responsible to delivery 100% quality products to customers at all time
• Good analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
• Communicate with teams for any additional data / clarification required
• Creating and maintaining the structures necessary for GIS data storage;
• Knowledge of OSP, Fiber, Copper & other emerging technologies
• Good Hands on Experience on MapInfo Tool/AutoCad
• Planning Designing of Telecom Passive network for FTTx technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills - for documentation, training, processes
• Good understanding of OSP/ISP construction activities
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.
• Expert for FTTN, FTTB, FTTC technology and MDU designs
• Good knowledge of BOQ and BOM for FTTx Designs