Customer Service Executive - Service Delivery & Management

Tata Communications Limited; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Communications Limited is seeking a capable professional to manage installation support, network service configuration, and related provisioning tasks for high-value customers. The role emphasizes delivering deployments within SLAs and coordinating with field operations to ensure smooth turnups and migrations.

The ideal candidate has a Bachelor's degree in engineering and 2–5 years of hands-on experience in network infrastructure coordination, with strong familiarity in provisioning,

Qualifications

• Bachelor's degree in engineering or equivalent qualification.
• 2-5 years relevant experience in network infrastructure project management and on field experience.
• Understanding of Provisioning process, Telephone, Internet, Data, Service Activation.
• Knowledge in switch and router configuration.

Responsibilities

• Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
• Conduct change management, turnup and migrations requests
• Standard testing and troubleshooting of installs or activation post Provisioning.
• Validate wiring connections and schedule dispatches with field operations.
• Regularly participates in important projects or activities as a full contributing team member.
• Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
• Perform escalation management, wherever necessary and in case project is in jeopardy.

Skills

Provisioning process

Telephone

Internet

Data

Service Activation

Switch configuration

Router configuration

Education

Bachelor's degree in engineering

Equivalent qualification

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

• Bachelors degree in engineering or equivalent qualification
• 2-5 years relevant experience in network infrastructure project management and on field experience

Other Knowledge & Skills

• Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
• Knowledge in switch and router configuration

Key Responsibilities

• Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
• Conduct change management, turnup and migrations requests
• Standard testing and troubleshooting of installs or activation post Provisioning.
• Validate wiring connections and schedule dispatches with field operations.
• Regularly participates in important projects or activities as a full contributing team member.
• Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
• Perform escalation management, wherever necessary and in case project is in jeopardy.