Jr. Customer Service Executive

Tata Communications Limited; Anantapuramu District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tata Communications Limited in India seeks an NLD Team Leader for Field Operations. You will oversee day-to-day telecom network operations, monitor OSP/ISP/INFRA faults, and drive SLA performance while coordinating with internal teams and external partners.

Ideal candidates have a technical degree and 1–3 years telecom experience, with hands-on skills in OFC, SDH, DWDM and related equipment. This on-site role focuses on uptime, safety, and efficient resource management.

Formación

• Technical degree in EC/EE/Telecom with 1-3 years telecom background.
• B.Tech. graduate preferably in Telecom, Electronics, or Electrical.
• Good understanding of OFC/SDH/DWDM.

Responsabilidades

• Monitor and analyze OSP/ISP/INFRA network faults raised from TCL NOC.
• Preventive actions for fiber cut reduction and OFC restoration within SLA.
• Coordinate with teams to meet KPI targets and ensure 24x7 availability.
• Handle OFC tools and splicing machinery, OTDR, power meters.

Educación

B.Tech in Telecom / Electronics / Electrical

Herramientas

OTDR

Splicing machinery

Power meters

Laser sources

Descripción del empleo

Job Title: NLD Team Leader - Field Operations, India

Job Description

• Operational role that works under direct supervision, responsible for day-to-day network operations support
• Maintaining, administering network tools and equipment
• Assisting with and implementing installations as required
• Maintain daily site activities and routines.

Ensure SLA are achieved work proactively to maintain the same.

Broad Outline of the Role:

• TCL NLD OM: Operation maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
• OSP: Managing the fibre network, including backbone last miles. Achieving SLA/KPI targets, managing off-role vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
• ISP: Knowledge in transmission equipment such as SDH DWDM technology, equipment hygiene practices, and spare inventory maintenance.
• INFRA: Knowledge in SMPS, battery bank, and maintenance.
• Process: Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective of the Role:

• B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
• Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports:

• Team Leader: Manage the telecom network.

Minimum Qualification Experience:

• Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission access operations.
• Good understanding of OFC/SDH/DWDM.
• Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
• Good knowledge in power/infra-related areas.

Other Knowledge/Skills:

• Demonstrated problem-solving skills.
• Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
• Knowledge of network and operating systems.

Key Responsibilities:

• Monitor analyze OSP/ISP/INFRA network faults raised from TCL NOC.
• Preventive actions for fiber cut reduction corrective actions for OFC restoration within SLA.
• Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB DG.
• Align and manage teams and resources to meet the KPI targets of customers.
• Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
• Coordinate with other operators, government, and private authorities.

Technical Competencies:

• Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.