Customer Service Executive - Service Delivery

Tata Communications Limited

Chennai District

On-site

INR 600,000 - 1,000,000

Full time

3 days ago

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Job summary

Tata Communications Limited is seeking a Fibre Planning and Design Engineer to drive day-to-day system and service engineering within Fibre services. The role involves planning, designing and as-built documentation in GIS tools, ensuring high-quality outcomes and timely delivery.

The candidate should have a Technical/Engineering degree with 3-5 years of relevant experience, strong communication skills, and the ability to coordinate with on-shore and offshore stakeholders.

Qualifications

Technical/Engineering degree with 3-5 years of experience in telecom/engineering.
Experience in Fibre planning, design and as-built documentation.
Knowledge of GIS tools and telecom network architecture.

Responsibilities

Support Fiber Planning and Design.
Update GIS systems with the Defects documents received.
Coordinate with on-shore stakeholders and suppliers to complete the assigned works on time.
Maintain SLA and FTR 100%.
Maintain self data and customer data secured and without error.
Active participation in customer and internal meetings.

Skills

Telecom network

Optical fiber

GIS

Communication skills

Design & as-builts

Supplier management

Education

Technical/Engineering degree

Tools

Aurora/Symology

Permit Validation

SharePoint/Share List

Cost Recovery for Damaged asset

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Job Description

Broad outline of the Role

Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualification & Experience

Technical/ Engineering degree with 3-5 years of experience

Key Responsibilities

Support Fiber Planning and Design
To update GIS systems with the Defects documents received
To co-ordinate with On-shore Stockholders and Suppliers to complete the Assigned works on time.
To maintain SLA and FTR 100%
To maintain Self data and customer data secured and without error.
To be active in Customer and internal meetings.

Technical Competencies

Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as GIS, Small world etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.
Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions
Continued driving of improvement in costs, timescales, and quality
To produce detailed industry-standard documentation of the design -Defects Allocations and update on Inventory Management Systems
Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network
Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design

Tools & Application