Jr Customer Service Executive - India Operations, New Rollouts

Tata Communications Limited; Kodada; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Communications Limited is seeking a NLD Team Leader for Field Operations in India. The role involves day-to-day network operations support under direct supervision, focusing on fibre network maintenance, OSP/ISP/INFRA activities, and achieving SLA targets.

Responsibilities include monitoring faults, preventive actions, and coordinating with vendors and authorities. Requires a B.Tech in Telecom/EC/EE with 1–3 years of telecom experience.

Qualifications

• B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
• Experience: 1-3 years in telecom operations.

Responsibilities

• Monitor and analyze OSP/ISP/INFRA network faults in TCL NOC.
• Implement preventive actions to reduce fiber cuts and restore OFC within SLA.
• Coordinate with operators, government and private authorities.
• Align and manage teams and resources to meet KPI targets.
• Operate tools and equipment like OTDR, splicing machines and power meters.

Skills

Network operations

Troubleshooting

Team leadership

Vendor coordination

SLA management

Fiber optics

SDH/DWDM

OTDR

Power meters

Education

B.Tech in Telecom/EC/EE

Tools

OTDR

Power meter

Splicing machine

OFC equipment

Job description

Job Description

Operational role that works under direct supervision, responsible for day-to-day network operations support

Responsibilities

• Maintaining, administering network tools and equipment
• Assisting with and implementing installations as required
• Maintain daily site activities and routines.

Ensure SLA are achieved work proactively to maintain the same.

Job Title:

NLD Team Leader - Field Operations, India

Broad Outline of the Role

• TCL NLD OM: Operation maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
• OSP: Managing the fibre network, including backbone last miles. Achieving SLA/KPI targets, managing off-role vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
• ISP: Knowledge in transmission equipment such as SDH DWDM technology, equipment hygiene practices, and spare inventory maintenance.
• INFRA: Knowledge in SMPS, battery bank, and maintenance.
• Process: Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective of the Role:

• B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
• Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports:

• Team Leader: Manage the telecom network.

Minimum Qualification Experience:

• Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission access operations.
• Good understanding of OFC/SDH/DWDM.
• Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
• Good knowledge in power/infra-related areas.

Other Knowledge/Skills:

• Demonstrated problem-solving skills.
• Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
• Knowledge of network and operating systems.

Key Responsibilities:

• Monitor analyze OSP/ISP/INFRA network faults raised from TCL NOC.
• Preventive actions for fiber cut reduction corrective actions for OFC restoration within SLA.
• Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB DG.
• Align and manage teams and resources to meet the KPI targets of customers.
• Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
• Coordinate with other operators, government, and private authorities.

Technical Competencies:

• Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.