Customer Service Executive - India Operations, New Rollouts

Tata Communications; Ahmedabad District; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Tata Communications Limited seeks a network professional to manage MAN/NLD OSP and ISP infrastructure, ensuring SLA and KPI compliance. The role involves coordinating with NOC, Field, Planning and Project teams to maintain reliability across core networks.

Responsibilities include fiber rollout oversight, fault restoration, spare management, MIS and GIS handling, and ensuring service assurance for DWDM/SDH/MPLS networks including Nokia SRVPN.

Responsabilidades

• Managing MAN/NLD OSP and ISP Infra Networks to maintain SLA and KPIs.
• Experience in fiber rollout and OM daily activities.
• Technical administration in restoring faults with NOC, Field, Planning and Project teams; incident validation, incident analysis and RCA sharing.
• Experience in spare management; MIS and GIS handling.
• Service assurance of DWDM/SDH/MPLS/Nokia SRVPN networks.
• Good presentation and communication skills.

Descripción del empleo

Job Description

Responsible for managing MAN/NLD OSP,ISP Infra Networks Maintaining the agreed SLA and KPIs.

Key Responsibilities Skills

Experience in handling Fiber rollout and OM daily activities.

Technical administration in restoring of faults in coordination with NOC, Field, Planning and Project team, Incident Validation, Incident Analysis and RCA sharing

Experience in handing spare Management team, MIS,GIS.

Good knowledge on service assurance of DWDM/SDH/MPLS/Nokia SRVPN, ISP Network

Experience in handing spare management

Good presentation and communication skills.