Jr. Application Support Engineer

RM Education Solutions; Thiruvananthapuram; On-site; INR 300,000 - 420,000; Full time

Job summary

RM Education Solutions is seeking a capable Application Support professional in Kerala to troubleshoot web apps on IIS/Apache, diagnose issues, and drive RCA within SLAs. The role requires strong SQL skills (MS SQL, Postgres) and experience with monitoring and ticketing tools.

You will handle cloud and infrastructure tasks across Azure/AWS, manage alerts, and maintain ticket SLAs while supporting kubernetes clusters and DB performance. 1–2 years of experience is preferred.

Qualifications

• Azure Cloud, MS SQL and Postgres expertise required.
• Experience in application support and infrastructure maintenance.
• Proficient in monitoring and ticketing tools (e.g., ServiceNow, Jira).

Responsibilities

• Troubleshoot web apps hosted in IIS/Apache and reproduce customer issues within SLAs.
• Write complex SQL queries and optimize stored procedures in MS SQL or PostgreSQL.
• Acknowledge and resolve alerts via Azure Monitor, CloudWatch, Grafana, and Opsgenie.
• Manage tickets in ServiceNow or Jira and maintain SLAs.
• Perform basic Azure/AWS VM administration and AKS/ECS cluster troubleshooting.
• Optionally script tasks using PowerShell or Shell to automate workflows.

Skills

Azure Cloud

MS SQL

Postgres

Application Support

Monitoring tools

Tools

ServiceNow

Jira

Azure Monitor

Grafana

Job description

Responsibilities

• Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening.
• Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc.
• Monitoring - Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic.
• Ticketing tools - ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs.
• Cloud - Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting.
• Scripting - Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds.

Experience

• Experience: 1-2 yrs

Mandatory Skillset

• Mandatory skillset: Azure Cloud, MS SQL, Postgres, Application Support and Infrastructure Maintenance, Monitoring and Ticketing tools