Job Title: Service & Support Engineer

Wisecor; Mumbai; On-site; INR 450,000 - 700,000; Full time

Job summary

Wisecor is seeking a Service & Support Engineer in Mumbai’s Andheri East area. The role covers product commissioning, troubleshooting, and providing high-level customer support for advanced power control systems.

You will handle onsite installations, perform troubleshooting, and deliver technical training to clients and staff. Willingness to travel 10–40 days per year within India is required.

Qualifications

• Hands-on experience in Electrical Systems, PLC, SCADA, DG Sets, and Automation.
• Proficient in IT tools with strong documentation and reporting abilities.
• Excellent English communication skills (verbal and written).

Responsibilities

• Provide daily technical support via phone, email, chat, and 24/7 service line.
• Deliver technical training sessions for clients and internal staff (basic to intermediate level).
• Test and document new and existing products and update technical manuals.
• Handle onsite commissioning, installation, and troubleshooting of products.
• Execute product replacements, updates, and service tasks.
• Manage and escalate quality issues related to hardware or software.
• Collaborate with R&D teams and support cross-functional technical projects.
• Willingness to travel for 10–40 days per year (within India).

Skills

Electrical Systems

PLC

SCADA

DG Sets

Automation

Documentation

English communication

Education

Diploma / Degree in Electrical Engineering, Marine Engineering, or related field

Tools

IT tools

Job description

Job Title: Service & Support Engineer

Department: Technical

Location: Andheri (East), Mumbai

Payroll: Wisecor Services Pvt. Ltd

Job Summary: As a Service & Support Engineer, you will be responsible for product commissioning, technical troubleshooting, and providing high-level customer support. This role offers hands‑on experience advanced power control systems and an opportunity to work on challenging and impactful projects.

Key Responsibilities:

• Provide daily technical support via phone, email, chat, and 24/7 service line
• Deliver technical training sessions for clients and internal staff (basic to intermediate level)
• Test and document new and existing products and update technical manuals
• Handle onsite commissioning, installation, and troubleshooting of products
• Execute product replacements, updates, and service tasks
• Manage and escalte quality issues related to hardware or software
• Collaborate with R&D teams and support cross‑functional technical projects
• Willingness to travel for 10–40 days per year (within India)

Qualifications & Skills:

• Diploma / Degree in Electrical Engineering, Marine Engineering, or related field
• Hands‑on experience in Electrical Systems, PLC, SCADA, DG Sets, and Automation
• Proficient in IT tools with strong documentation and reporting abilities
• Excellent English communication skills (verbal and written)

Core Competencies:

• Strong customer orientation and ownership
• Effective verbal and written communication
• Ability to work under pressure and in a collaborative team environment
• Adaptable, self-driven, and technically curious

Why Join Us?

• Work with a global leader in sustainable power control solutions
• Opportunity to grow in a high-tech engineering environment
• Be part of a diverse and inclusive team
• Travel and work on real‑world industrial projects