Senior Engineer

Carrier; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Flexible schedules

Parental leave

Professional development opportunities

Job summary

A leading climate solutions provider is seeking a Senior Engineer in Bengaluru, India. This role involves leading product and technical service activities, diagnosing complex technical issues, and analyzing energy data for optimization. The ideal candidate will have a B.Tech in Electrical or Mechanical Engineering and at least two years of relevant experience. Competitive benefits and professional development opportunities are offered in a supportive and inclusive environment.

Qualifications

• Requires theoretical to advanced knowledge obtained through a University degree.
• A minimum of 2 years prior relevant experience.
• Flexibility in working hours to meet customer requirements.

Responsibilities

• Support & provide service via calls, emails and tickets.
• Ability to diagnose and analyze technical problems.
• Guide team members and provide training to L1 Engineers.

Skills

Technical problem diagnosis

Energy optimization analysis

Training and guidance

Good behavioral attitude

Education

B.Tech in Electrical/Mechanical Engineering

Job description

Job Title – Senior Engineer

Location – Bangalore, India

Full time/Part Time – Full Time

Role Description

This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.

Responsibilities

• Support & provide service via calls, emails and tickets
• Work on provided offline activities
• Follow given SOP’s and flag any unresolved issues, escalations to L2
• Ability to diagnose and analyze technical problems
• Analyse different systems and energy data to find potential for energy optimization.
• Work on projects that requires data mining, analysis & presentation
• Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations
• Provide training to L1 Engineers
• Execution of bulk schedule/set point changes
• Follows up and meets commitments to customer
• Flexibility towards shifts and week offs as per requirement
• Implementation of Controls programming changes
• Troubleshooting and resolving platform based deviations
• Ability to appreciate asset information dataset and modelling
• Flair for root cause analysis and tracking issues to closure
• Understand changes in the controls setup and initiate/recommend changes to the stakeholders
• Propose new energy savings strategies and initiatives
• Additional adhoc activities to support business goals
• Guide team members

Basic Qualifications & Experience

• Requires theoretical to advanced knowledge obtained through a University degree, combined with experience
• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work
• University Degree – B.Tech in Electrical/Mechanical Engineering
• A minimum of 2 years prior relevant experience
• Working hours’ flexibility to meet customer requirements
• Should possess a good behavioral attitude

Benefits

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Equal Opportunity Statement

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.