Manager -Field Service Engineer - Navi Mumbai

Schneider Electric; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Schneider Electric in India is seeking a hands-on Field Service Manager to lead commissioning, testing, and troubleshooting of SCADA and Substation Automation systems across Pan-India projects.

You will work with PSO, EPAS, Zenon, IEC 61850, and protection schemes, manage site deliverables, customer expectations, and cross-functional teams; extensive travel and on-call support required.

Qualifications

• Bachelor's degree in Electrical/Electronics/Telecommunication.
• 4–6 years of substation automation/SCADA commissioning.
• Experience with SCADA platforms and protection systems.

Responsibilities

• Plan and conduct commissioning, testing, and troubleshooting of SCADA systems.
• Configure and integrate numerical relays and verify protection I/O.
• Implement IEC 61850, Modbus, and Ethernet/IP networks.
• Develop PLC/RTU logic and interlocking validation.
• Maintain site documentation and ensure HSE compliance.
• Lead site execution and coordinate with customers.
• Drive root-cause analysis and escalate to R&D.

Skills

SCADA troubleshooting

IEC 61850 engineering

PSO/EPAS/Zenon

Modbus/Ethernet/IP

PLC/RTU programming

Substation automation

Education

Bachelor's degree in Electrical/Electronics/Telecommunication

Tools

M580/M340 PLCs

Saitel/T500 RTU

Schneider/ABB/Siemens/GE relays

Job description

• Issue Resolution & Escalation

Field Service Manager – SCADA Commissioning (Substation Automation)

Location: Pan-India (extensive travel)

Experience: 4–6 years

Department: Customer Support / Field Services

Employment Type: Full-time

Role Overview

We are seeking a hands‑on Field Service Manager to lead and execute commissioning, testing, and troubleshooting of SCADA and Substation Automation Systems across Pan‑India projects. The role demands strong technical proficiency in SCADA software (PSO, EPAS, Zenon), industrial communication protocols, and protection/automation systems, along with the ability to manage site deliverables, customer expectations, and cross‑functional coordination.

Key Responsibilities / Deliverables

• SCADA Commissioning & SAT
  • Plan and conduct commissioning, testing, and troubleshooting of SCADA systems for substation automation projects using PSO, EPAS, and Zenon.
  • Perform Site Acceptance Tests (SAT); prepare test procedures and reports.
• Substation Automation & Protection Integration
  • Configure and integrate numerical relays (Schneider, ABB, Siemens, GE) and verify protection I/O, GOOSE messaging, and HMI/SCADA mappings.
  • Validate SAS architectures including IED integration, bay‑level controls, gateway engineering, and time synchronization.
• Protocols & Communication
  • Implement and troubleshoot IEC 61850, Modbus RTU, Modbus TCP/IP, Profibus, and Ethernet/IP networks, including VLANs, managed switches, and redundancy (RSTP/PRP/HSR where applicable).
• PLC/RTU Engineering
  • Develop, modify, and debug logic for PLC (M580/M340) and RTU (Saitel/T500); perform point‑to‑point checks and interlocking validation.
• Quality, Documentation & Compliance
  • Maintain as‑site documentation: architecture drawings, communication matrices, ICD/SCD/CID files, I/O lists, test sheets, method statements, and redlines markup.
  • Ensure compliance with utility standards, cybersecurity guidelines, and safety protocols.
• Customer & Stakeholder Management
  • Lead site execution, manage contractors, and act as the primary technical interface with customers (utilities, EPCs, end users).
  • Provide on‑site training and knowledge transfer to customer teams.
• Issue Resolution & Escalation
  • Drive root cause analysis, corrective/preventive actions, and coordinate with engineering/R&D for complex issues.
• Operational Rigor
  • Plan daily site activities, track milestones, and report progress; manage materials, tools, and test equipment availability.

Key Competencies

• Strong commissioning & troubleshooting skills in SCADA/SAS environments.
• Practical knowledge of IEC 61850 engineering (SCL/ICD/CID/SCD), MMS/GOOSE/SV concepts.
• Hands‑on with PSO, EPAS, Zenon (or equivalent SCADA platforms).
• Proficiency with Modbus RTU/TCP, Profibus, Ethernet/IP and industrial networking.
• Experience with numerical relays (Schneider, ABB, Siemens, GE).
• Working knowledge of PLC (M580/M340) and RTU (Saitel/T500) programming.
• Readiness for Pan‑India travel and on‑call.
• Strong communication, documentation, and customer handling skills.
• Safety‑first mindset; adherence to LOTO and site HSE requirements.

Qualifications

• B.E./B.Tech in Electrical/Electronics/Telecommunication (Mandatory).
• 4–6 years of relevant experience in substation automation/SCADA commissioning.

Good to Have (Preferred)

• Certifications: IEC 61850 Engineer, Schneider EcoStruxure/EPAS/PSO, COPA‑DATA Zenon, networking (CCNA/Industrial Ethernet).
• Exposure to utility specifications (EIL/PGCIL/State DISCOMs), cybersecurity basics, NTP/PTP time sync.

Key Performance Indicators (KPIs)

• On‑time SAT completion and project handover.
• First‑time‑right commissioning & defect closure cycle time.
• Compliance to HSE and quality standards.
• Customer satisfaction (CSAT/NPS) and escalation avoidance.
• Documentation accuracy and as‑built completeness.

Travel & Work Conditions

• Extensive Pan‑India travel (70–90% as per project needs).
• Work at substations/industrial sites with adherence to company and client HSE norms.
• Weekend work as per commissioning windows.

Company Culture and Values

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Inclusivity and Diversity

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.