Job Opening For Desktop Engineer L2 - Andheri

Team Computers; Mumbai; In loco; INR 450.000 - 700.000; Tempo pieno

Descrizione del lavoro

Team Computers in Mumbai, Andheri, seeks a Senior Desktop Support Engineer L2 to deliver on-site and remote end-user support. The role requires 3+ years of experience with Windows devices, Microsoft 365, and ITSM ticketing platforms.

You will handle hardware, software, network, and security tasks, manage AD and Entra IDs, perform imaging and deployments, and contribute to knowledge bases and IT projects. Interview rounds include virtual and F2F.

Competenze

• 3+ years of desktop support experience
• Proficient in Windows OS installation & troubleshooting
• Experience with Microsoft 365 apps and VPN
• Familiar with ITSM ticketing systems and end-user support

Mansioni

• Resolve escalated hardware, software, OS, network, and application issues.
• Install, configure, upgrade, and troubleshoot Windows devices.
• Support Microsoft 365 applications, Outlook, Teams, VPN, printers, and mobile devices.
• Manage user accounts, passwords, permissions, and group memberships using Active Directory and Microsoft Entra ID.
• Perform device imaging, software deployment, patching, and endpoint configuration.
• Diagnose LAN, Wi-Fi, DNS, DHCP, VPN, and basic TCP/IP connectivity issues.
• Support endpoint security tools, antivirus, disk encryption, and access-control policies.
• Manage incidents and service requests through ITSM platforms such as ServiceNow, Jira, or ManageEngine.
• Escalate unresolved issues to L3 teams or external vendors with complete diagnostic information.
• Maintain IT asset records and assist with device allocation, replacement, and disposal.
• Create knowledge-base articles and standard troubleshooting documentation.
• Support employee onboarding, offboarding, office moves, and IT equipment setup.
• Monitor SLAs and ensure tickets are updated and resolved on time.
• Provide remote and on-site support to end users.
• Participate in IT projects, audits, and continuous service-improvement initiatives.

Conoscenze

Windows troubleshooting

Remote on-site support

IT incident management

Microsoft 365

Strumenti

Active Directory

Microsoft Entra ID

ServiceNow

Jira

ManageEngine

Descrizione del lavoro

Greetings!

Role -Senior Desktop Support Engineer L2

Location - Andheri, Mumbai

Exp - 3+ years

Interview Process : 2 rounds (first virtual, final F2F)

Key Responsibilities

• Resolve escalated hardware, software, operating system, network, and application issues.
• Install, configure, upgrade, and troubleshoot Windows devices.
• Support Microsoft 365 applications, Outlook, Teams, VPN, printers, and mobile devices.
• Manage user accounts, passwords, permissions, and group memberships using Active Directory and Microsoft Entra ID.
• Perform device imaging, software deployment, patching, and endpoint configuration.
• Diagnose LAN, Wi-Fi, DNS, DHCP, VPN, and basic TCP/IP connectivity issues.
• Support endpoint security tools, antivirus software, disk encryption, and access-control policies.
• Manage incidents and service requests through an ITSM platform such as ServiceNow, Jira, or ManageEngine.
• Escalate unresolved issues to L3 teams or external vendors with complete diagnostic information.
• Maintain IT asset records and assist with device allocation, replacement, and disposal.
• Create knowledge-base articles and standard troubleshooting documentation.
• Support employee onboarding, offboarding, office moves, and IT equipment setup.
• Monitor service-level agreements and ensure tickets are updated and resolved on time.
• Provide remote and on-site support to end users.
• Participate in IT projects, audits, and continuous service-improvement initiatives.