Service Business Manager - Automobile Sector

Mahindra And Mahindra Limited; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Mahindra And Mahindra Limited in Chennai is seeking a Service Business Manager to drive service operations across channel partners and ASC networks. You will analyse field complaints, rectify defects, manage spare parts inventory and ensure profitable workshop performance.

The role requires a BE in Mechanical and at least 5 years of mid-level experience in the automobile sector, with expertise in service processes, channel partner development and customer feedback.

Qualifications

• Bachelor of Engineering in Mechanical General
• Experience 5 years and above
• Experience level Mid Level

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customer and update M Response data.

Education

Bachelor of Engineering in Mechanical General

Job description

Service Business Manager Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data.

Preferred Industries Automobile

Education Qualification Bachelor of Engineering in Mechanical General

Experience 5 years and above

Experience Level Mid Level