General Manager - Business Operations

CDL Fineshine; Surat; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading diamond jewellery manufacturing company is seeking a hands-on General Manager – Business Operations in Surat, Gujarat. The role requires strong leadership skills and the ability to manage multiple departments efficiently. The ideal candidate will have an MBA in Operations and a minimum of 5 years of experience in senior cross-functional roles. Key responsibilities include overseeing day-to-day operations, ensuring timely custom jewellery execution, and driving a performance-oriented culture.

Qualifications

• Minimum 5+ years of experience in senior operations or cross-functional leadership roles.
• Experience in manufacturing, B2B, or jewellery industry is a strong advantage.
• Ability to work hands-on at ground level.

Responsibilities

• Oversee day-to-day operations across all core departments.
• Ensure smooth execution of customized jewellery orders with strict TAT adherence.
• Identify operational bottlenecks and resolve them at the shop-floor level.
• Implement and monitor SOPs, efficiency metrics, and cost controls.

Skills

People Management

Execution Skills

Problem-Solving Skills

Sales Discipline

Education

MBA in Operations

Job description

We’re Hiring: General Manager – Business Operations

Diamond Jewellery Manufacturing (B2B)

Location: Katargam / Pal, Surat

Working Hours: 9:00 AM – 7:00 PM (No flexibility)

CTC: Up to ₹10 LPA

Reporting To: Founder & CEO

Local candidates only (strictly preferred)

About CDL Fineshine Pvt. Ltd.

We are a fast-growing B2B diamond jewellery manufacturing company, specializing in customized and bulk orders for retail partners across India. Operational excellence and execution speed are core to our growth journey.

Role Overview

We are looking for a hands-on General Manager – Business Operations who can own and drive end-to-end operations across multiple departments. This is a ground-level leadership role, ideal for someone who thrives in solving bottlenecks, aligning teams, and driving execution across functions.

Key Functional Ownership (Must-Have Exposure)

• Jewellery Production
• CAD Design Department
• Sales and Business Development
• Sales Support and Order Management
• Human Resources
• Finance and Accounts
• Logistics and Dispatch

Key Responsibilities

• Oversee day-to-day operations across all core departments
• Ensure smooth execution of customized jewellery orders with strict TAT adherence
• Identify operational bottlenecks and resolve them at the shop-floor / ground level
• Implement and monitor SOPs, efficiency metrics, and cost controls
• Own operational P&L, margins, budgeting, and cash flow discipline
• Define KPIs, review performance, and enforce accountability across teams
• Lead HODs, build strong second-line leadership, and foster a performance-driven culture
• Strengthen sales discipline, improve conversion ratios, and enhance customer experience
• Reduce Founder dependency by ensuring stable, scalable, and predictable operations

Preferred Qualifications

• MBA in Operations (preferred)
• Minimum 5+ years of experience in senior operations or cross-functional leadership roles
• Prior experience in manufacturing, B2B, or jewellery industry is a strong advantage
• Ability to work hands-on at ground level, not just from a reporting desk
• Strong people management, execution, and problem-solving skills

Success in This Role Looks Like

• Business runs smoothly, profitably, and independently
• Teams perform with clarity, discipline, and accountability
• Founder involvement in daily operations is minimal

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing
• Retail Luxury Goods and Jewelry

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