Head of Operations

Khimji Dayabhai Group of Companies; Odisha; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Khimji Dayabhai Group of Companies in Odisha is seeking an experienced Operations Head to oversee multi-store jewelry and luxury retail operations. You will drive sales growth, elevate customer experience, and ensure consistent brand standards across locations.

You will lead Store Managers and frontline teams, monitor KPIs, budgets, and inventory, and collaborate with cross-functional teams to achieve ambitious business objectives while traveling across Odisha as required.

Qualifications

• Experience in multi-store retail operations.
• Experience in jewellery or luxury retail preferred.
• Strong leadership, analytical and communication skills.
• Willingness to travel across Odisha.

Responsibilities

• Lead and oversee retail operations across Odisha’s multiple stores.
• Drive sales growth, business performance and operational efficiency.
• Monitor store KPIs, budgets, inventory management and process compliance.
• Lead, mentor, and motivate Store Managers and frontline teams.
• Ensure a premium customer experience and adherence to brand standards.
• Collaborate with interdepartmental stakeholders to achieve business objectives.

Skills

Retail leadership

Operations management

P&L / business growth

Team leadership

Stakeholder collaboration

Analytical skills

Job description

Industry: Jewellery & Luxury Retail

Are you a dynamic retail leader with a passion for business growth, operational excellence, and team leadership?

We are looking for an experienced and results-driven Operations Head to lead and oversee multi-store retail operations across Odisha.

The ideal candidate will bring strong operational expertise, business acumen, and strategic leadership to drive sales performance, elevate customer experience, strengthen store-level execution, and ensure operational excellence across all locations.

• Lead and oversee retail operations across multiple store locations in Odisha.
• Drive sales growth, business performance, and operational efficiency.
• Monitor store KPIs, budgets, inventory management, and process compliance.
• Lead, mentor, and motivate Store Managers and frontline Sales and Billing teams.
• Ensure a consistent premium customer experience and adherence to brand standards.
• Collaborate with interdepartmental stakeholders to achieve business objectives.

• Proven experience in multi-store retail operations and team leadership.
• Experience in the jewellery or luxury retail industry is mandatory.
• Strong understanding of sales performance, store operations, and business KPIs.
• Excellent leadership, analytical, communication, and decision-making skills.
• Willingness to travel across Odisha.