Java Application Support Lead

Tech Mahindra; Hyderabad, Pune District, Bengaluru; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

Tech Mahindra is seeking an experienced Application Production Support Lead to manage critical enterprise apps in a 24x7 environment. You will lead L1/L2 support teams, oversee major incidents, and drive governance to ensure SLA compliance and stable service delivery.

The role requires strong troubleshooting, incident management, and leadership capabilities, with a focus on continuous improvement and operational excellence.

Qualifications

• 10 to 15 years of experience in Application Production Support / AMS.
• Minimum 3+ years in a Lead or Support Manager role.
• Experience supporting Banking, Financial Services, Telecom, or other mission critical enterprise applications

Responsibilities

• Lead L1/L2 Production Support teams for enterprise applications.
• Manage P1/P2 incidents and drive incident resolution within SLA targets.
• Coordinate major incident bridge calls and war room activities.
• Perform root cause analysis (RCA) and implement preventive measures.
• Monitor application health, availability, performance, and capacity.
• Ensure smooth execution of daily operational activities and support processes.
• Drive continuous improvement initiatives to reduce MTTD and MTTR.

Skills

Experience in production support

Leadership/management

Incident management

Job description

• 10 to 15 years of experience in Application Production Support / Application Managed Services (AMS)
• Minimum 3+ years in a Lead or Support Manager role
• Experience supporting Banking, Financial Services, Telecom, or other mission critical enterprise applications

Role Summary

We are seeking an experienced Application Production Support Lead to manage business critical applications in a 24x7 support environment. The role involves leading support teams, managing major incidents, driving operational excellence, ensuring application availability, and collaborating with development, infrastructure, and business stakeholders to maintain SLA compliance and service stability. The ideal candidate should possess strong technical troubleshooting skills, incident management expertise, production governance experience, and leadership capabilities.

Key Responsibilities Production Support & Incident Management

• Lead L1/L2 Production Support teams for enterprise applications.
• Manage P1/P2 incidents and drive incident resolution within SLA targets.
• Coordinate major incident bridge calls and war room activities.
• Perform root cause analysis (RCA) and implement preventive measures.
• Monitor application health, availability, performance, and capacity.
• Ensure smooth execution of daily operational activities and support processes.
• Drive continuous improvement initiatives to reduce MTTD and MTTR.