Incident Managment- Application Suppport Lead

ITC Infotech; Bengaluru; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

ITC Infotech (Bengaluru) is seeking an experienced Lead Application Support professional to drive end-to-end production support for critical banking and financial services applications. You will troubleshoot REST APIs and microservices, manage incidents, and own RCA outcomes while coordinating with cross-functional teams.

The role requires strong stakeholder management, cloud (AWS) expertise, and hands-on experience with monitoring tools like Datadog and Dynatrace.

Qualifications

• Must have extensive experience in lead application or technical support leadership within Banking/Financial Services domain.
• Hands-on troubleshooting with REST APIs and microservices.
• Strong understanding of AWS infrastructure and cloud-based support.
• Proficient in monitoring/observability tools such as Datadog and Dynatrace.
• Experience in incident management, RCA, problem management, and production support.
• Ability to lead critical incidents and coordinate with cross-functional teams.
• Excellent communication and stakeholder management skills.

Responsabilités

• Lead and coordinate application support activities for critical banking/financial services applications.
• Troubleshoot REST APIs and microservices, drive root cause analyses, and implement fixes.
• Monitor and optimize cloud-based infrastructure (AWS) for uptime and performance.
• Utilize Datadog, Dynatrace for observability and incident response.
• Coordinate with cross-functional teams during incidents and manage stakeholder expectations.

Connaissances

Lead Application Support

Technical Support Lead

Banking/Financial Services domain

REST APIs

Microservices

AWS Infrastructure

Datadog

Dynatrace

Incident Management

RCA

Production Support

Stakeholder management

Communication skills

Outils

CI/CD

Docker

Kubernetes

Splunk

ELK

Description du poste

Role & responsibilities

• 1015 years of experience in Lead Application Support or Technical Support Lead roles.
• Strong experience in the Banking/Financial Services domain.
• Hands-on troubleshooting experience with REST APIs and Microservices.
• Good understanding of AWS Infrastructure and cloud-based application support.
• Expertise in monitoring and observability tools such as Datadog and Dynatrace.
• Experience in Incident Management, RCA, Problem Management, and Production Support.
• Ability to lead critical incidents and coordinate with cross-functional teams.
• Strong communication and stakeholder management skills.

Preferred Skills:

• Exposure to CI/CD, DevOps practices, Docker, Kubernetes, Splunk, or ELK.
• Experience supporting Payments, Cards, Lending, or Digital Banking applications.
• Strong L2 Application/Production Support experience
• Functional support and business journey understanding
• Major incident troubleshooting and RCA ownership
• API/microservices troubleshooting
• Logs, monitoring, and observability experience
• Experience supporting critical banking/financial or equivalent high-availability applications
• Strong stakeholder and production incident management capability