Java Application Support

Peoplefy Infosolutions; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Peoplefy Infosolutions in Pune, India is seeking an IC for 16/7 application support to troubleshoot and monitor production systems. You will manage incidents, assess severity, and drive timely resolutions while coordinating with development and infrastructure teams.

The role involves proactive monitoring, problem analysis, and performing routine restarts and validations, with emphasis on delivering reliable business-critical support.

Qualifications

• Proficient in Java and SQL with strong database knowledge.
• Experience with microservices and batch processing.
• Hands-on with Kafka, Jenkins, and CI/CD pipelines.
• Familiarity with monitoring tools: Splunk, AppDynamics, Grafana, Elastic.

Responsibilities

• Provide 16/7 application support for production environments.
• Monitor applications and proactively identify issues.
• Analyze incoming tickets, determine the nature and severity of incidents, and resolve issues within defined SLAs.
• Update incident/service tickets with troubleshooting details and resolution status.
• Communicate effectively with end users and stakeholders regarding issue status and resolution.
• Perform activities such as email notifications, service restarts, and process validations as part of support responsibilities.
• Support application migration/transition activities, including planned transfers to other applications.
• Coordinate with development and infrastructure teams for issue resolution and permanent fixes.
• Participate in incident reviews and continuous improvement initiatives.

Skills

Java

SQL

Tools

SSIS

Kafka

Jenkins

JIRA

Rally

Splunk

AppDynamics

Grafana

Elastic

Job description

Role & responsibilities

• Strong hands on experience with Java and SQL-Excellent SQL skills, database knowledge
• Troubleshooting skills/experience (application level as well as
• server level)
• Exposure of microservices architecture (Basic understanding is mandatory)/
• Experience in Batch Processing using SSIS
• Good understanding of server-side batch processing
• Hands-on experience with Kafka
• Knowledge of Jenkins for deployment and CI/CD activities
• Experience working with JIRA and Rally for ticket and workflow management
• Working knowledge in monitoring tools (preferably Splunk,

AppDynamics, Grafana or Elastic)

Key asks for the role:

• We are looking for an Individual Contributor (IC) for an Application Support role involving 16/7 production support. The candidate will be responsible for incident management, troubleshooting application issues, monitoring systems, and ensuring seamless support for business-critical applications.

Key Responsibilities

• Provide 16/7 application support for production environments.
• Monitor applications and proactively identify issues.
• Analyze incoming tickets, determine the nature and severity of incidents, and resolve issues within defined SLAs.
• Update incident/service tickets with troubleshooting details and resolution status.
• Communicate effectively with end users and stakeholders regarding issue status and resolution.
• Perform activities such as email notifications, service restarts, and process validations as part of support responsibilities.
• Support application migration/transition activities, including planned transfers to other applications.
• Coordinate with development and infrastructure teams for issue resolution and permanent fixes.
• Participate in incident reviews and continuous improvement initiatives.