Dialogflow,chatbot Developer,Conversational AI,python,IVR

Apexon; Hyderabad, Pune District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Apexon in Hyderabad, India, is seeking an experienced IVR solutions engineer to design, develop, test and deploy Dialogflow-based IVR systems across customer service platforms.

The role requires 6–8 years in IVR with Dialogflow, strong chatbot practices, CRM integration experience, and robust troubleshooting skills to ensure reliable, user-friendly interactions.

Qualifications

• 6-8 years of experience in developing IVR solutions using Dialogflow or similar technologies.
• Strong understanding of chatbot development principles and best practices.
• Experience working with CRM software integration for data synchronization purposes.
• Proficiency in troubleshooting complex technical issues related to IVR systems.

Responsibilities

• Design, develop, test, and deploy IVR (Interactive Voice Response) systems using Dialogflow.
• Collaborate with cross-functional teams to integrate chatbots into existing customer service platforms.
• Develop custom integrations between IVR systems and CRM software for seamless data exchange.
• Troubleshoot issues related to IVR system performance, functionality, and user experience.

Skills

Dialogflow

IVR development

Chatbot design

CRM integration

Troubleshooting

Tools

CRM software

Job description

Roles and Responsibilities :

• Design, develop, test, and deploy IVR (Interactive Voice Response) systems using Dialogflow.
• Collaborate with cross-functional teams to integrate chatbots into existing customer service platforms.
• Develop custom integrations between IVR systems and CRM software for seamless data exchange.
• Troubleshoot issues related to IVR system performance, functionality, and user experience.

Job Requirements :

• 6-8 years of experience in developing IVR solutions using Dialogflow or similar technologies.
• Strong understanding of chatbot development principles and best practices.
• Experience working with CRM software integration for data synchronization purposes.
• Proficiency in troubleshooting complex technical issues related to IVR systems.