ITSM - Service Management

Tata Consultancy Services; Chennai District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Chennai is hiring for an ITSM - Service Management role requiring 5 to 12 years of experience. The candidate will design and implement ServiceNow solutions across ITSM, ITOM, ITAM, and SecOps, and will be hands-on with workflows, UI policies, and integrations.

The role also covers incident, problem, change, and knowledge management, CMDB integration, discovery, and service maps, plus coordinating releases and environments in a fast-paced IT environment.

Qualifications

• Experience in Platform development and configuration within ServiceNow across ITSM, ITOM, ITAM, and SecOps.
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
• Customize Service Portal and CMS components for improved user experience.
• Perform instance management, update set promotion, and release coordination.
• Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
• Integrate ITSM processes with CMDB and Service Catalog, and implement SLA definitions.

Responsibilities

• Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
• Customize Service Portal and CMS components for enhanced user experience.
• Perform instance management, update set promotion, and release coordination.
• Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
• Integrate ITSM processes with CMDB and Service Catalog.
• Implement SLA definitions, escalation rules, and reporting dashboards.
• Configure MID Servers, credentials, probes, and sensors for Discovery.
• Build and maintain dynamic and static Service Maps to support CMDB accuracy.
• Integrate with monitoring tools like SolarWinds, Dynatrace, Splunk for Event Management.
• Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
• Implement and maintain Hardware and Software Asset Management modules.
• Ensure lifecycle tracking, reconciliation, and compliance reporting.
• Configure Security Incident Response and Vulnerability Response modules.

Skills

Platform development

Configuration

ServiceNow ITSM

ITOM

ITAM

SecOps

Workflows

Server scripts

UI policies

Incident management

Problem management

Change management

Tools

ServiceNow

IntegrationHub

Service Graph Connectors

MID Servers

Discovery

CMDB

Event Management

SolarWinds

Dynatrace

Splunk

Qualys

Tenable

Job description

Interview Date : 19-Sep-26(Saturday )

Note : Only candidates currently located in Chennai should apply.

Role : ITSM - Service Management

Experience : 5 to 12 Years

Must-Have

• Platform Development & Configuration
• Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
• Customize Service Portal and CMS components for enhanced user experience.
• Perform instance management, update set promotion, and release coordination.
• Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
• Integrate ITSM processes with CMDB and Service Catalog.
• Implement SLA definitions, escalation rules, and reporting dashboards.
• Configure MID Servers, credentials, probes, and sensors for Discovery.
• Build and maintain dynamic and static Service Maps to support CMDB accuracy and change impact analysis.
• Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
• Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
• Implement and maintain Hardware and Software Asset Management modules.
• Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
• Configure and support Security Incident Response and Vulnerability Response modules.
• Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
• Automate threat intelligence workflows and remediation processes.