ITSM- PAN INDIA

Cortex Consultants LLC

Chennai

On-site

INR 1,000,000 - 1,800,000

Full time

14 days+

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Job summary

A leading IT services firm is seeking an ITSM Specialist to develop and manage ITSM modules, with at least 6 years of experience required. The ideal candidate will have expertise in ServiceNow modules and web development, working in a mid-senior level capacity. This full-time position offers opportunities to lead significant projects and innovations in IT services.

Qualifications

6 to 8 years of experience in ITSM.
Expertise in ServiceNow coding and development.
Strong knowledge of web development languages.

Responsibilities

Develop ITSM modules like Incident, Problem, and Change.
Integrate web services with third-party tools.
Lead configuration and development of ITSM Pro instance.

Skills

ServiceNow ITSM modules

JavaScript

REST and SOAP-based integrations

ITIL

Agile methodologies

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)

Job description

4 days ago Be among the first 25 applicants

Job Description

We are hiring for the role of ITSM Specialist.

Work Mode: Work from office

Location: Pan India

Experience: 6 to 8 Years

Responsibilities:

Development expertise on ITSM modules such as Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge Now, Mobile, Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments.
Integration of web services like REST and SOAP with third-party tools.
Building custom service portals.
Solution building and team management.
Leading the configuration and development of the ITSM Pro instance, including major releases, routine changes, new applications, and configuration adjustments.
Implementing automation and innovations on ITSM applications and modules.
Configuring new applications or suites during planning, requirements gathering, design, development, documentation, and rollout phases.

Must Haves:

At least 8 years of experience in designing and implementing ServiceNow ITSM modules.
Experience working in IT Service Management, ITIL, Agile, and DevOps environments.
Excellent knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS, and ServiceNow APIs/Web Services.
Expertise in ServiceNow coding, including business rules, client scripts, UI policies, etc.
Expertise in ServiceNow ITSM.
Experience with REST and SOAP-based integrations.

Preferred Certifications: