ITSM- PAN INDIA

Cortex Consultants LLC; Chennai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

A leading IT services firm is seeking an ITSM Specialist to develop and manage ITSM modules, with at least 6 years of experience required. The ideal candidate will have expertise in ServiceNow modules and web development, working in a mid-senior level capacity. This full-time position offers opportunities to lead significant projects and innovations in IT services.

Qualifications

• 6 to 8 years of experience in ITSM.
• Expertise in ServiceNow coding and development.
• Strong knowledge of web development languages.

Responsibilities

• Develop ITSM modules like Incident, Problem, and Change.
• Integrate web services with third-party tools.
• Lead configuration and development of ITSM Pro instance.

Skills

ServiceNow ITSM modules

JavaScript

REST and SOAP-based integrations

ITIL

Agile methodologies

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)

Job description

4 days ago Be among the first 25 applicants

Job Description

We are hiring for the role of ITSM Specialist.

Work Mode: Work from office

Location: Pan India

Experience: 6 to 8 Years

Responsibilities:

• Development expertise on ITSM modules such as Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge Now, Mobile, Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments.
• Integration of web services like REST and SOAP with third-party tools.
• Building custom service portals.
• Solution building and team management.
• Leading the configuration and development of the ITSM Pro instance, including major releases, routine changes, new applications, and configuration adjustments.
• Implementing automation and innovations on ITSM applications and modules.
• Configuring new applications or suites during planning, requirements gathering, design, development, documentation, and rollout phases.

Must Haves:

• At least 8 years of experience in designing and implementing ServiceNow ITSM modules.
• Experience working in IT Service Management, ITIL, Agile, and DevOps environments.
• Excellent knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS, and ServiceNow APIs/Web Services.
• Expertise in ServiceNow coding, including business rules, client scripts, UI policies, etc.
• Expertise in ServiceNow ITSM.
• Experience with REST and SOAP-based integrations.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)

Posted by: Aishwarya K, Business HR - Day Recruitment

Organizations: Cortex Consultants LLC (US), Cortex Consulting Pvt Ltd (India), Tcell (Canada)

Visit us at: www.cortexconsultants.com

Additional Certifications: ITIL v3.4 Foundation

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting