ITIL - Business Intelligence Senior Specialist

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida is seeking an ITIL - Business Intelligence Senior Specialist to join our team on site. The role emphasizes deep knowledge of the ITIL framework, service delivery, and continuous improvement within client or internal processes.

The candidate should have 6-8 years of relevant experience, an undergraduate degree or equivalent, and strong written and verbal communication skills. Travel to domestic or international locations may be required.

Qualifications

• Assigned to larger / more complex service delivery processes and associated projects.
• Supports continuous improvement activities in client or internal processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principles.
• Solid written and verbal skills.
• Travel including overnight domestic or international trips may be required.

Responsibilities

• Deep understanding of their own area.
• Limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others.

Skills

ITIL processes

Written & verbal communication

Travel flexibility

Education

Undergraduate degree

Job description

Job Summary

We are currently seeking a ITIL - Business Intelligence Senior Specialist to join our team in Noida.

Responsibilities

• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others

Requirements

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.