ITIL - Business Intelligence Senior Analyst

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 800,000 - 1,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida, Uttar Pradesh, India is seeking an ITIL - Business Intelligence Senior Analyst to join our team. The role focuses on ITIL-based service support and client account management in a 24x7 environment, ensuring incident, problem, change, and SLA processes are effectively delivered.

You will analyze trends, report on service levels, and adapt communication across internal and external stakeholders. Travel may be required for domestic or international assignments.

Qualifications

• 4–7 years of relevant ITIL experience.
• Undergraduate degree or equivalent work experience.
• Solid understanding of ITIL processes and principles.
• Strong written and verbal communication skills.
• Willingness to travel domestically or internationally.

Responsibilities

• Oversee ITIL-based service support and account management in a 24x7 environment.
• Coordinate incident, problem, change, and service level management.
• Analyze data, compile reports, and communicate trends to stakeholders.

Skills

ITIL processes

Data reporting

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Summary

We are currently seeking a ITIL - Business Intelligence Senior Analyst to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
• In this role you will be responsible for: Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects. Most problems they handle require standard solutions. They may manage small projects with oversight from their supervisor.

Requirements

• Assigned to basic service delivery processes and associated projects.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides resolution to an assortment of client problems and/or requests.
• Adapts communication techniques for audiences at multiple internal and external levels.
• Typically requires 4-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.