ITIL - Account Service Operations Sr Analyst

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida, Uttar Pradesh, India seeks an ITIL Account Service Operations Sr Analyst to contribute to service delivery and ITIL processes within a client-facing setting.

The role requires 4–7 years of experience, an undergraduate degree, and strong written and verbal communication skills, with willingness to travel domestically or internationally as needed.

Qualifications

• 4–7 years of relevant ITIL service operations experience.
• Undergraduate degree or equivalent work experience.
• Solid understanding of ITIL processes and principles.
• Strong written and verbal communication skills.

Responsibilities

• Handle basic to moderately complex problems and projects.
• May manage small projects with oversight from supervisor.
• Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness.

Skills

ITIL knowledge

Communication skills

Project coordination

Data analysis & reporting

Education

Undergraduate degree

Job description

Job Summary

We are currently seeking a ITIL - Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.


• Most problems they handle require standard solutions.


• They may manage small projects with oversight from their supervisor.

Requirements

• Assigned to basic service delivery processes and associated projects.


• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.


• Provides resolution to an assortment of client problems and/or requests.


• Adapts communication techniques for audiences at multiple internal and external levels.


• Typically requires 4-7 years relevant experience.


• Undergraduate degree or equivalent combination of education and work experience.


• Solid understanding of ITIL processes and principals.


• Solid written and verbal skills.


• Ability to physically perform general office requirements.


• Must be able to perform essential responsibilities with or without reasonable accommodations.


• Travel including overnight domestic or international trips may be required.