ITIL - Operations Analysis Senior Specialist

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida seeks an ITIL - Operations Analysis Senior Specialist to oversee ITIL-based service support on a 24x7 basis, coordinating incident ownership and client accounts. The role requires deep process knowledge, data analysis, and ongoing improvements to service delivery.

You will drive incident, problem and change management activities, report trends, and collaborate with cross-functional teams to ensure service levels are met.

Qualifications

• Solid understanding of ITIL processes and principles.
• Solid written and verbal skills.

Responsibilities

• Manage and oversee ITIL-based service delivery and coordination of incident ownership in 24x7 operations.
• Drive continuous improvement to client or internal business processes.
• Compile, analyze and report data related to service levels and operational effectiveness.

Skills

ITIL knowledge

Written communication

Verbal communication

Education

Undergraduate degree

Job description

Job Summary

We are currently seeking a ITIL - Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh, India.

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

Responsibilities

• Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others.

Requirements

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.