ITIL - Account Service Senior Specialist

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida, Uttar Pradesh, is seeking an ITIL - Account Service Senior Specialist to join our team. The role focuses on coordinating incident ownership and client account management within a 24x7 service delivery framework.

You will oversee ITIL based service support and manage core processes such as incident management, problem management, change management, and service level management, while communicating with stakeholders at all levels to drive continuous

Qualifications

• Bachelor’s degree or equivalent required.
• 6–8 years relevant experience in service delivery.
• Solid understanding of ITIL processes and principles.
• Strong written and verbal communication skills.
• Willingness to travel as needed.

Responsibilities

• Oversees ITIL-based service support and account management in a 24x7 setup.
• Manages service delivery processes: incident, problem, change, and service level management.
• Coordinates resources and communicates with clients at multiple levels.
• Maintains ownership of critical projects with guidance to others.

Skills

ITIL processes

Incident management

Change management

Problem management

Service level management

Client management

Data analysis

Communication skills

Education

Undergraduate degree or equivalent

Job description

Job Summary

We are currently seeking a ITIL - Account Service Senior Specialist to join our team in Noida.

Responsibilities

• Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
• Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others

Requirements

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.