IT Associate Director - Full Time

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India is seeking an IT Associate Director - Full Time to lead 24x7 service delivery and drive continuous improvements across the team.

You will manage SLAs and customer relationships, mentor staff, handle cross-functional projects and cost optimization initiatives while aligning operations with our vision and business goals.

A strong background in service desk (8+ years) and people management is required; graduate degree preferred.

Qualifications

• 8+ years of Service Desk experience.
• 2 years in managing delivery for service desk.
• Graduate degree preferred.

Responsibilities

• Responsible for SLAs KPIs.
• Responsible for customer/stakeholder relationship management.
• Analyze the problem with the team and counterparts and suggest a solution.
• Responsible for Service Improvement plans and Continuous improvement plans.
• Responsible for Cost Savings and Productivity Improvement initiatives.
• Participate in business/people related projects.
• Demonstrates exceptional organizational skills.
• Demonstrates ability and success working in a team environment.
• Exhibits passion and alignment with our vision, values operating principles.
• Provide cross functional support.
• Managing 24x7 Operations.
• Responsible for the performance of the teams, team leads.
• Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member.
• Responsible for upskilling / cross skilling team members.
• People attrition management.
• First-level leader of non-exempt, exempt and first- level Supervisors.
• Provides guidance and recommendations that drive results to improve business processes and client service delivery.
• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• May lead cross functional projects or processes.

Skills

Service Desk lead

People management

Stakeholder mgmt

Budget management

Transition management

Project management

Communication skills

Microsoft Office

MS Visio

MS Excel

MS PowerPoint

Education

Graduate degree

Tools

MS Visio

MS Excel

MS PowerPoint

Job description

Job Summary

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a IT Associate Director - Full Time to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Responsible for SLAs KPIs
• Responsible for customer/stakeholder relationship management.
• Analyze the problem with the team and counterparts and suggest a solution
• Responsible for Service Improvement plans and Continuous improvement plans.
• Responsible for Cost Savings and Productivity Improvement initiatives
• Participate in business/people related projects
• Demonstrates exceptional organizational skills.
• Demonstrates ability and success working in a team environment.
• Exhibits passion and alignment with our vision, values operating principles.
• Provide cross functional support
• Managing 24x7 Operations
• Responsible for the performance of the teams, team leads
• Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
• Responsible for upskilling / cross skilling team members
• People attrition management.
• First-level leader of non-exempt, exempt and first- level Supervisors.
• Provides guidance and recommendations that drive results to improve business processes and client service delivery.
• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• May lead cross functional projects or processes.

Requirements

• Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
• Sound Industry Domain Knowledge
• Strong Communication Presentation skills
• People Management skills
• Stakeholder management.
• Budget / Cost pyramid management
• Transition management
• Project management
• Exceptional listening abilities and detail oriented
• Demonstrates the ability to multi-task.
• Ability to work in heterogeneous environment
• Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc.
• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
• Typically requires 8-10 years relevant experience. Includes 1-3 years managerial/ leadership experience.
• Graduate degree preferred.
• Experienced leadership and team building skills.
• Experienced project management skills.
• Moderate knowledge of product lines, technical knowledge.
• Strong client service skills.
• Experienced in developing and leading a team to deliver key business results.

Preferences

• ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skills