Opening For German Language Expert

HCL Technologies Limited; Chennai, Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HCL Technologies Limited is seeking a Lead Analyst with German language expertise to handle high-profile accounts from Chennai or Bangalore. The role requires 5–9 years of experience, night shifts, and strong communication and negotiation skills.

You will own receivables, manage dunning, and drive debt/cash targets while implementing process improvements. Ideal candidates are graduates with strong MS Office skills and a proven track record of meeting SLAs, with a willingness to work night shifts

Qualifications

• Any graduate
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customer-focused mindset with strong negotiation skills
• Analytical thinking and problem-solving capability
• Exposure to project methodology is a plus

Responsibilities

• Expert in German and manage complex/high-profile accounts
• Own and control aged receivables per SLAs and metrics
• Implement and remove service stops per process guidelines
• Review UMCC and on-account payments per ICMP standards
• Identify potential write-offs and support aged debt clearance
• Drive quarterly and monthly debt and cash target achievements
• Execute end-to-end dunning processes and handle escalations
• Identify and support process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations

Skills

German language proficiency

Communication skills

Analytical thinking

Negotiation skills

Night shift readiness

Team player

Education

Any graduate

Tools

MS Office

Job description

Opening for Language Expert_ German

Experience : 5 to 9 Years

Location : Chennai/Bangalore

Shift : UK

Designation : Lead Analyst

No of Position : 5

Key Responsibilities

• Expert in German
• Manage complex and highprofile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and onaccount payments in line with ICMP standards
• Identify potential writeoffs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute endtoend dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations

Background & Qualifications

• Any graduate
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customerfocused mindset with strong negotiation skills
• Analytical thinking and problemsolving capability
• Exposure to project methodology is a plus

RoleSpecific Competencies

• Fluent in English (verbal & written)
• Resultdriven and selfmotivated
• Strong learning orientation
• Team player with the ability to work independently
• Adaptable and flexible in a dynamic work environment
• Excellent customer service and stakeholder management skills
• Leadership and people management capabilities (for senior roles)

Important Note

• Candidates with OTC experience added advantage
• Immediate joiners or less than 30 days notice period can apply
• Others, please do not apply