Customer Service Analyst - Voice

Accenture; Navi Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst in Navi Mumbai to support customers with inquiries, complaints, and order/return processing. The role involves handling inbound/outbound calls, website registrations, and coordinating with the marketing team to resolve issues.

Proficiency in German is required, and candidates should have 3–5 years of experience in customer service, with the ability to work under pressure and deliver quality service.

Qualifications

• German language proficiency required.
• Experience in customer service, including handling inquiries and complaints.
• Ability to work under pressure and meet performance targets.

Responsibilities

• Handle support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and help on process documentation.
• Comply with the assigned schedule to cover the hours of operation.
• Comply with the account KPIs.

Skills

German - Expert

Education

Any Graduation

Job description

Skill required

Language Translation - Customer Service

Designation

Customer Service Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

Language - Ability

German - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing teamCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for

Inbound and Outbound customer service experienceExperience working under pressureGerman language proficiency

Roles and Responsibilities

• Handle support service escalations to from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Qualification

Any Graduation