IT Technical Support Executive / Manager

Ithink; India; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Learning and Certification Opportunities

Fast-paced collaborative work environment

Job summary

Ithink is looking for an IT Technical Support Executive / Manager based in Malad West, India. The role involves handling technical support for various IT solutions such as G Suite and Microsoft 365, as well as supporting office systems and operations.

The ideal candidate will efficiently manage support requests via phone and email, interact with clients, and have strong communication skills in English. Opportunities for Google certifications and continuous learning are also part of this role.

Qualifications

• Ability to handle Support Requests from Clients on Phone and Email.
• Work quickly and efficiently under pressure.
• Interact with clients and update their requests.

Responsibilities

• Handle technical support for various solutions including G Suite and Microsoft 365.
• Support office systems and operations.
• Train clients on product setups and usage.

Skills

Technical Support

Hardware & Networking Knowledge

Web Hosting

DNS Management

Communication Skills in English

Education

Google & Cloud certifications

Job description

IT Technical Support Executive / Manager

Malad West, India | Posted on 02/17/2026

• Handling Technical Support for all our solutions such as G Suite, Google Workspace, Microsoft 365 / Azure, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations, ThinkEmailer.com, Cloud & VPS Hosting, Firewall, CCTV handling, etc Deployment, Setup and Training on our Solutions.
• Supporting Office Systems & Operations.
• Hardware & Networking Knowledge will be preferred.
• Knowledge of Web Hosting, DNS Management will be an advantage.Ability to work independently.
• Ability to respond to customers in English via the Think Support Ticket system.
  

Requirements

• Ability to handle Support Requests from Clients on Phone and Email.
• Work quickly and efficiently under pressure.
• Should be able to interact with clients and get their updates done.
• Should be a motivated self starter and like working on fast paced projects.
• A Technology geek at heart with Quick Learning Opportunities.
• Only candidates currently working or living in Mumbai should apply.
• Opportunity to get Google certified on Suite, Google Cloud Platform, Freshworks etc.Many Learning and Certification Opportunities.Superb written and verbal communication skills in English.
  
• Google & Cloud certifications
• Continuous learning & growth opportunities
• Fast-paced, collaborative work environment