Jr.Techinical Support Executive

ZM IT Technologies Ltd.; Pune District; Presencial; INR 180 000 - 240 000; Tempo integral

Resumo da oferta

ZM Technologies in Pune is seeking a Technical Support Executive to join the IT support team. You will provide L1 technical assistance to clients via phone, email, WhatsApp and ticketing systems, troubleshooting desktop, OS, network, email, cloud and basic infrastructure issues.

You will log and track tickets, escalate complex problems to L2/L3, and assist with user accounts, mailboxes and simple migrations.

Qualificações

• Diploma/B.E./B.Tech/B Sc./BCA/MCA or equivalent in IT or CS.
• Freshers or 0–1 year experience encouraged to apply.
• Certification in CCNA/MCSA or Azure is preferred.
• Basic knowledge of IT infrastructure and customer support.
• Willingness to learn and work in a fast-paced support environment.

Responsabilidades

• Handle client support requests via phone, email, WhatsApp, and tickets.
• Log, prioritize, assign, and track tickets until resolution.
• Provide L1 support for desktops, laptops, printers, OS, and apps.
• Troubleshoot Windows/Linux OS and common software issues.
• Perform remote and on-site troubleshooting as needed.
• Escalate complex issues to L2/L3 engineers.
• Create and manage user accounts, passwords, mailboxes.
• Provide basic support for Microsoft 365, Google Workspace, and Zoho Mail.
• Troubleshoot email delivery, config, and sync issues.
• Assist with DNS and domain-related issues.
• Assist senior engineers with email migration.

Conhecimentos

IT infrastructure

Windows OS

Networking basics

Active Directory

Troubleshooting

Communication skills

Shift work

Willingness to travel

Formação académica

Diploma/B.E./B.Tech/B.Sc./BCA/MCA

Ferramentas

Microsoft 365

Google Workspace

Zoho Mail

DNS management

Email migration

Descrição da oferta de emprego

ZM Technologies is a Managed IT Services and IT Infrastructure solutions provider established in 2012. We provide IT infrastructure management, networking, cybersecurity, cloud, backup, and technical support services to clients across various industries.

Role Overview

We are looking for a Technical Support Executive to join our technical support team. The candidate will be responsible for providing L1 technical support to clients through phone, email, WhatsApp, and ticketing systems.

The role involves troubleshooting desktop, operating system, network, email, cloud, and basic infrastructure-related issues. The candidate will also coordinate with senior engineers for complex technical issues and ensure timely resolution as per defined SLA requirements.

Key Responsibilities

• Handle client support requests through phone, email, WhatsApp, and ticketing systems.
• Log, prioritize, assign, and track support tickets until resolution.
• Provide L1 support for desktops, laptops, printers, operating systems, and applications.
• Troubleshoot Windows/Linux OS and common software-related issues.
• Perform remote and on-site troubleshooting at client locations when required.
• Escalate complex issues to L2/L3 engineers or the respective technical team.
• Create and manage user accounts, password resets, and mailboxes.
• Provide basic support for Microsoft 365, Google Workspace, and Zoho Mail .
• Troubleshoot basic email delivery, configuration, and synchronization issues.
• Provide basic support for DNS and domain-related issues.
• Assist senior engineers with email migration and related activities.

3. Network & Firewall Support

• Troubleshoot basic LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
• Perform basic network connectivity checks and troubleshooting.
• Assist with basic firewall configuration and troubleshooting under senior engineer guidance.
• Exposure to Fortinet, Sophos, or Cisco technologies will be an advantage.
• Escalate complex network and firewall issues to senior technical engineers.

4. Active Directory & Server Support

• Perform basic user and computer administration in Active Directory.
• Assist with user creation, password resets, permissions, and group management.
• Provide basic troubleshooting for Windows Server environments.
• Assist senior engineers with server-related troubleshooting and maintenance activities.

Requirements

Mandatory Certification / Technical Qualification

Candidates must have at least one relevant global/industry-recognized certification or equivalent technical knowledge in any of the following areas:

• CCNA/
• MCSA / Microsoft-related certification
• Cloud – Microsoft Azure or equivalent
• Active Directory / Windows Server
• VMware / Hyper-V
• Other relevant infrastructure or networking certifications

For freshers: Candidates who have completed relevant certification/training and have strong practical knowledge of the above technologies may apply.

Required Skills

• Basic knowledge of IT infrastructure and technical support.
• Good understanding of Windows operating systems.
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, WAN, VPN, and Wi-F i .
• Basic understanding of Active Directory.
• Basic troubleshooting knowledge of hardware and software.
• Good communication and client-handling skills.
• Ability to diagnose issues systematically and follow troubleshooting procedures.
• Willingness to learn new technologies and work in a fast-paced support environment.
• Ability to work in rotational shifts and provide 24×7 support when scheduled.
• Willingness to travel to client locations across Pune and India as required.
• Experience: 0–1 Year
• Freshers: Candidates with relevant certifications/training and strong technical fundamentals are encouraged to apply.
• Education: Diploma/B.E./B.Tech/B.Sc./BCA/MCA or equivalent qualification in IT, Computer Science, Networking, or a related field.
• Exposure to real-world IT infrastructure and managed services environments.
• Opportunity to work with multiple technologies and enterprise clients.
• Hands-on experience in networking, cloud, servers, virtualization, and cybersecurity.
• Learning and growth opportunities within the technical support team.
• Opportunity to develop a career in IT Infrastructure and Managed Services.