IT Support Engineer / IT Support Executive

WeblineIndia; India; On-site; INR 400,000 - 640,000; Full time

Benefits offered by this job

5 days working

On-site international work

Sponsored learning & certification

Creative freedom

Work-life balance

Festive holidays

Monetary incentives

Job summary

WeblineIndia is seeking an IT Support Engineer to provide technical assistance to internal users, maintain IT infrastructure, and troubleshoot hardware/software issues in a fast-paced environment.

The ideal candidate has 3+ years of IT support experience, strong knowledge of Windows, macOS, Office 365, networking, and AD, and familiarity with Jira/Freshservice/Zoho Desk. On-site work with opportunities for growth are available.

Qualifications

• 3+ years of experience as IT Support Engineer or Desktop Support.
• Strong knowledge of Windows OS, macOS basics, Office 365, networking, and AD.
• Experience with ticketing tools (Jira, Freshservice, Zoho Desk).

Responsibilities

• Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
• Troubleshoot Windows, macOS, Linux (basic), Office 365 and enterprise apps.
• Install, configure, and maintain hardware, software, and peripherals.
• Handle system upgrades, patch management, and routine maintenance.
• Respond to user queries via email, phone, or ticketing system.

Skills

IT support experience

Customer service

Troubleshooting

Education

CompTIA A+ / N+

Microsoft Modern Desktop Administrator

CCNA (basic networking)

Tools

Jira

Freshservice

Zoho Desk

AnyDesk

TeamViewer

RDP

Job description

We’re WeblineIndia ! A global software development, consulting and outsourcing company helping businesses build smarter, faster and scalable digital products since 1999. With 26+ years in the industry, 3500+ successful deliveries and clients across 25+ countries, we’ve earned a reputation for reliability and results.

AI + HI (Artificial + Human Intelligence). We combine deep technical expertise with human-driven thinking to craft software that doesn’t just work but wins. Whether it’s AI automation, custom development, mobile apps or cloud solutions, our 165+ professionals bring skills, precision and creativity to every build.

We’re ISO 9001 and ISO 27001 certified. So quality and security aren’t buzzwords here, they’re a standard practice. And with our proven RelySore model that helps clients save up to 50% on costs while boosting ROI, we keep global businesses ahead of the curve.

If you’re looking for a place that values skill over titles, speed over hierarchy and outcomes over excuses — this is where you’ll feel at home.

Because here’s the thing: We Grow, When You Grow.

Job Description

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities

Technical Support

• Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
• Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365 , and enterprise applications.
• Install, configure, and maintain hardware, software, and peripherals.
• Handle system upgrades, patch management, and regular maintenance .
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
• Manage user accounts, permissions, and access through Active Directory .
  

Infrastructure & Monitoring

• Assist in maintaining network devices (routers, switches, firewalls).
• Monitor system performance and ensure uptime.
• Support installation and maintenance of servers, cloud solutions, backups, storage devices , etc. (as applicable).
• Ensure IT assets are tracked, updated, and maintained.
  

User Support

• Respond to user queries via email, phone, or ticketing system.
• Provide timely resolution and escalate issues to senior engineers when needed.
• Train employees on basic IT usage, security practices, and software tools.
  

IT Administrative Tasks

• Maintain logs, documentation, and SOPs.
• Support procurement of IT hardware/software.
• Ensure compliance with IT security policies and audit requirements.
  

Requirements

Required Skills & Qualifications

• 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support .
  
• Strong knowledge of:
  • Windows OS (7/10/11), macOS basics
    
  • Office 365 / Outlook / Email configurations
    
  • Networking (TCP/IP, DNS, DHCP, VPN)
    
  • Active Directory & basic server concepts
    
• Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
  
• Good troubleshooting and diagnostic skills.
  
• Excellent communication and customer-service orientation.
  
• Ability to handle multiple tasks and work independently.
  

Preferred / Good-to-Have Skills

• Knowledge of cloud platforms (Azure, AWS, Google Workspace)
  
• Basic understanding of cybersecurity and endpoint protection tools
  
• Experience with remote support tools (AnyDesk, TeamViewer, RDP)
  
• CompTIA A+ / N+
• Microsoft Certified: Modern Desktop Administrator
• CCNA (basic networking)

What is in for you?

At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.

• 5-days working.
• On-site international work opportunities.
• Creative freedom to work.
• Work-life balance.
• Festive Holidays.
• Monetary incentives.
• Sponsored learning & certification programs.
• And so much more.

Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.