Senior Executive - IT

Tribeca Creators Llp; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Tribeca Creators Llp in Mumbai seeks an IT support specialist to manage day-to-day IT operations, system administration, and Microsoft 365 management. You will configure emails, manage licenses, maintain IT assets, and troubleshoot basic network issues.

Responsibilities include supporting Windows and Mac devices, provisioning new joiners, coordinating with vendors, and ensuring IT policy compliance for secure, reliable tech support across the organisation.

Qualifications

• Graduate in Information Technology, Computer Science, Computer Applications or a related discipline.
• 35 years of relevant experience in IT support, system administration or IT operations.
• Working knowledge of Windows and Mac operating systems, including software installation, configuration and upgrades.
• Hands-on experience with Microsoft 365 administration and email account management.
• Understanding of software licensing, basic networking (LAN/Wi‑Fi) and IT asset management.
• Experience in coordinating with external IT vendors and service providers.

Responsibilities

• Provide day-to-day technical support for Windows and Mac operating systems, laptops, desktops, printers and other IT peripherals.
• Handle installation, configuration, upgrades and troubleshooting of operating systems, software and IT equipment.
• Administer Microsoft 365 applications, user accounts, access rights and email services; create and configure official email IDs for new joiners.
• Manage software license allocation, tracking, renewals and compliance.
• Troubleshoot basic LAN, Wi-Fi, internet connectivity and network-related issues; coordinate with vendors for complex resolutions.
• Manage IT asset allocation, inventory, maintenance and documentation, including system provisioning for new joiners and asset/access closure for exiting employees.
• Coordinate with external IT vendors and service providers for repairs, maintenance, support requests and timely issue resolution.
• Maintain records of IT assets, software licenses, user accounts and IT support requests while adhering to IT policies and information security guidelines.

Skills

Technical troubleshooting

Customer service

Communication

Vendor coordination

Attention to detail

Time management

Education

Graduate in Information Technology, Computer Science, Computer Applications or related discipline

Tools

Microsoft 365

Job description

Location: Mumbai

Job Type: Full-Time

Reporting to: IT Manager

Job Summary:

To provide end-user IT support and manage day-to-day IT operations, including system administration, Microsoft 365 management, email configuration, software licensing, IT asset management and basic network troubleshooting, ensuring smooth and reliable technology support across the organisation.

Key Responsibilities:

• Provide day-to-day technical support for Windows and Mac operating systems, laptops, desktops, printers and other IT peripherals.
• Handle installation, configuration, upgrades and troubleshooting of operating systems, software and IT equipment.
• Administer Microsoft 365 applications, user accounts, access rights and email services; create and configure official email IDs for new joiners.
• Manage software license allocation, tracking, renewals and compliance.
• Troubleshoot basic LAN, Wi-Fi, internet connectivity and network-related issues; coordinate with vendors for complex resolutions.
• Manage IT asset allocation, inventory, maintenance and documentation, including system provisioning for new joiners and asset/access closure for exiting employees.
• Coordinate with external IT vendors and service providers for repairs, maintenance, support requests and timely issue resolution.
• Maintain records of IT assets, software licenses, user accounts and IT support requests while adhering to IT policies and information security guidelines.

Qualifications & Experience:

• Graduate in Information Technology, Computer Science, Computer Applications or a related discipline.
• 35 years of relevant experience in IT support, system administration or IT operations.
• Working knowledge of Windows and Mac operating systems, including software installation, configuration and upgrades.
• Hands-on experience with Microsoft 365 administration and email account management.
• Understanding of software licensing, basic networking (LAN/Wi-Fi) and IT asset management.
• Experience in coordinating with external IT vendors and service providers.

Key Competencies:

• Technical troubleshooting and problem-solving skills.
• Strong customer service and employee support orientation.
• Good communication and interpersonal skills.
• Vendor and stakeholder coordination.
• Attention to detail and documentation.
• Time management, prioritisation and ownership.