IT Helpdesk Attendant

Himalayan Education Mission Society; Rajouri district; On-site; INR 300,000 - 420,000; Full time

Job summary

Himalayan Education Mission Society in India is seeking an IT Support Specialist to provide timely technical assistance and support to clients via phone, email, or chat. You will troubleshoot and resolve complex technical issues and help install, configure, and maintain computer systems, hardware, and software.

You will develop procedures for troubleshooting, collaborate with other teams to ensure seamless integration of technical solutions, and maintain accurate records of client interactions

Responsibilities

• Provide timely and effective technical assistance and support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with other teams to ensure seamless integration of technical solutions.
• Maintain accurate records of client interactions and issue resolutions.

Job description

• Provide timely and effective technical assistance and support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with other teams to ensure seamless integration of technical solutions.
• Maintain accurate records of client interactions and issue resolutions.