Desktop Support Engineer

UST; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

UST Bengaluru is seeking a Desktop Support Engineer with strong expertise in Desktop Support and Windows environments. You will provide end-user support, troubleshoot hardware and OS issues, and manage endpoint devices to keep IT operations running smoothly.

You will handle ServiceNow tickets, implement deployments, coordinate repairs, and mentor teammates while delivering clear communication and reliable, customer-focused service.

Qualifications

• Degree or coursework in Computer Science or IT.
• Experience troubleshooting hardware and OS on endpoints.
• Strong communication and interpersonal skills; ability to prioritize and meet deadlines.
• Understanding of networking concepts and enterprise IT support practices.

Responsibilities

• Provide end-user Desktop Support services for laptops, desktops, mobile devices, and peripheral equipment.
• Troubleshoot and resolve hardware, operating system, software, and connectivity issues.
• Install, configure, and support Windows-based endpoint devices and business applications.
• Review, prioritize, resolve, and close incidents and service requests through the ServiceNow queue.
• Perform moves, adds, and changes for hardware and software assets.
• Diagnose computer malfunctions, identify root causes, and implement resolutions.
• Coordinate repairs with OEM vendors and external repair facilities when required.
• Support installation and replacement of hardware components and peripherals on enterprise laptops and desktops.
• Assist with Windows operating system deployment activities, including image deployment and endpoint provisioning.
• Provide technical support to users through effective communication and customer service practices.
• Maintain accurate documentation of incidents, solutions, and support activities.
• Mentor and assist team members in troubleshooting and support-related activities.

Skills

Desktop Support

Windows

ServiceNow

Customer Service

Education

Degree in Computer Science/Information Technology

Tools

ServiceNow

Microsoft 365

Active Directory

Intune

Office Suite

Job description

Role Description

Job Summary

We are seeking a Desktop Support Engineer with strong expertise in Desktop Support and working knowledge of Windows environments. The role involves providing end-user support, troubleshooting hardware and operating system issues, managing endpoint devices, resolving ServiceNow tickets, and ensuring smooth IT operations across the organization.

Key Responsibilities

• Provide end-user Desktop Support services for laptops, desktops, mobile devices, and peripheral equipment.
• Troubleshoot and resolve hardware, operating system, software, and connectivity issues in a timely manner.
• Install, configure, and support Windows-based endpoint devices and business applications.
• Review, prioritize, resolve, and close incidents and service requests through the ServiceNow queue.
• Perform moves, adds, and changes for hardware and software assets.
• Diagnose computer malfunctions, identify root causes, and implement appropriate resolutions.
• Coordinate repairs with OEM vendors and external repair facilities when required.
• Support installation and replacement of hardware components and peripherals on enterprise laptops and desktops.
• Assist with Windows operating system deployment activities, including image deployment and endpoint provisioning.
• Provide technical support to users through effective communication and customer service practices.
• Maintain accurate documentation of incidents, solutions, and support activities.
• Mentor and assist team members in troubleshooting and support-related activities.

Required Skills

Proficient

• Desktop Support

Intermediate

• Windows

Qualifications & Experience

• Degree or coursework in Computer Science, Information Technology, or a related field.
• Experience troubleshooting and resolving hardware and operating system issues on endpoint devices.
• Good telephone, communication, and interpersonal skills.
• Understanding of networking concepts and enterprise IT support practices.
• Ability to prioritize workload, manage multiple tasks, and meet deadlines.
• Strong analytical and problem-solving abilities with attention to detail.

Skills & Attributes

• Strong interpersonal and communication skills.
• Customer-focused approach with excellent technical troubleshooting capabilities.
• Ability to rapidly understand complex issues and provide practical solutions.
• Strong organizational and time-management skills.
• Methodical approach with attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Experience mentoring and training colleagues across different competency levels.

Skills

Cloud Infrastructure, Infrastructure Support, Microsoft 365, Microsoft Intune, Active Directory, Customer Support, Microsoft Office, Production Support