Information Technology Support Specialist

Festo India; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading technology company located in Tamil Nadu is seeking a dedicated professional for an onsite technical support role. In this position, you will be responsible for providing hands-on technical assistance, resolving hardware and software issues, and enhancing employee productivity. Candidates should have 6-8 years of experience and a degree in Information Technology or Computer Science. Strong proficiency in Windows OS and excellent communication skills are essential for success in this role.

Qualifications

• 6-8 years of experience in an onsite technical support role.
• Proven experience with MS Office 365 and other business applications.
• Effective communication skills.

Responsibilities

• Provide onsite support for end-user hardware and local software.
• Diagnose and troubleshoot IT hardware and software.
• Collaborate with HQ and global IT teams.
• Manage IT asset inventory and coordinate with vendors.

Skills

Technical proficiency in Windows operating systems

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

In this role you will be responsible to provide hands‑on technical support to end‑users, resolving hardware, software, and connectivity issues to ensure smooth IT operations. The role focuses on minimizing downtime and enhancing employee productivity through reliable and responsive support.

• Provide onsite support for end‑user hardware and local software, including desktops, laptops, printers, mobile devices, CCTV, and access control systems
• Diagnose, troubleshoot, install, configure, and maintain IT hardware and software in accordance with company standards
• Collaborate with HQ and global IT teams to escalate complex issues and support IT projects and initiatives
• Manage IT asset inventory, ensuring accurate records, adequate stock levels, and compliance; coordinate with vendors for procurement, maintenance, and tracking of IT equipment and materials

Our requirement:

• 6-8 years of experience and a bachelor’s degree in information technology, Computer Science, or equivalent, with proven experience in an onsite technical support role
• Strong technical proficiency in Windows operating systems, MS Office 365 apps and business applications, with excellent problem‑solving skills and the ability to work under pressure
• Effective communicator with strong interpersonal skills