IT Support Engineer

Nippon Data Systems; Balachaur; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Nippon Data Systems is seeking a dedicated IT Support Engineer to join our Chandigarh Region team. The role focuses on providing technical support to clients and internal teams, troubleshooting IT hardware and software, and ensuring smooth operation of computer systems and networks.

You will install, configure, and maintain IT infrastructure, document resolutions, and collaborate with colleagues to improve support processes. Strong communication and problem-solving skills are essential.

Formación

• Experience in providing first-line IT support to users and internal teams.
• Strong understanding of hardware, software, and basic networking.
• Ability to diagnose and resolve technical issues with clear user communication.

Responsabilidades

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with IT team members to improve support processes and user experience.
• Stay updated with latest technology trends and best practices in IT support.

Conocimientos

IT support

Troubleshooting

System administration

Communication

Educación

Diploma/Degree in IT/CS

Herramientas

Ticketing systems

Networking basics

IT security basics

Descripción del empleo

We are seeking a dedicated IT Support Engineer to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Proficiency in IT support and technical support.
• Strong knowledge of system administration, including hardware and software management.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to communicate effectively with users and provide clear instructions.
• Familiarity with networking concepts and IT security practices is a plus.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.