It Support Executive

Manpowergroup Services India; Hyderabad; On-site; INR 400,000 - 800,000; Full time

Job summary

Manpowergroup Services India is seeking an IT Helpdesk professional to support desktop hardware, networking, and Windows 11 issues. You will set up AD accounts and O365 IDs, configure security tools, and provide remote support to end users in a fast-paced environment.

The role requires hands-on experience with Apple devices and strong problem-solving skills across LAN/WAN, Office 365, and MECM-related tasks. Independent work and teamwork are essential.

Qualifications

• Hands-on experience with Apple devices and IOS hardware is required.
• Experience in desktop and laptop hardware support, networking, and Windows 11 troubleshooting.
• Setup and management of AD users and O365 emails, permissions and security basics.
• Familiar with remote IT helpdesk support and incident response workflows.
• Proficient in configuring MS Outlook and Office 365 services; basic MECM knowledge helpful.

Responsibilities

• Provide desktop and laptop hardware support and remote troubleshooting for users.
• Configure and manage AD user accounts, O365 IDs, permissions and passwords.
• Resolve issues related to Windows, MS Office, and security tools in a timely manner.
• Perform remote support and escalate complex tickets as needed via service desk tools.

Skills

Apple devices

Hardware troubleshooting

Networking

Windows 11 troubleshooting

AD & O365

Remote support

MS Outlook

MS Office

Tools

MS Defender

ZScaler

Splunk

Qualys

Job description

Key Responsibilities & Requirements:

Having a Good hands-on Apple MacBook, iPhone, and IOS, Audio Video conferencing devices

Experience in Desktop & Laptop hardware Support, Networking, and Windows 11 Troubleshooting.

OS-Installation, Configuration, troubleshooting, IT helpdesk, remote support, etc.Setting up AD user accounts, O365 email IDs, permissions, passwords, and drive encryption, etc.

Configuration & troubleshooting MS- Outlook, one drive Security tools (MS Defender, ZScaler, Splunk, Qualys)

Troubleshooting skills on LAN, Wi-Fi, WAN, ILL, and broadband. able to troubleshoot Windows 10 OS-related issues.

Technical handling of escalated issues received from L-1 support engineers.

Troubleshooting (MS Office, Antivirus, Outlook, Office 365, MECM)

Remote Support-Desktop and Remote Assistance, able to resolve the IT tickets in the Service Desk tool quickly

Ability to work independently on assigned tasks and within a team