IT Support (24/7 rotational shift)

NexTurn Inc.; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

NexTurn Inc. is seeking an IT Support Specialist based in Hyderabad, India. The role involves providing technical support to end users via phone, chat, and email, with a strong focus on troubleshooting desktops, laptops, and Mac systems.

The ideal candidate will possess a Bachelor’s degree in a relevant field and have hands-on experience with tools like ServiceNow, Slack, and VPN connectivity troubleshooting.

A commitment to customer service excellence and detailed documentation is essential for this position.

Qualifications

• Hands-on experience in IT Support / Service Desk / Desktop Support.
• Strong working knowledge of Windows OS & Mac OS.
• Experience in VPN troubleshooting and connectivity support.

Responsibilities

• Provide technical support to end users via phone, chat, email, and remote tools.
• Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.
• Handle incidents and service requests using ServiceNow.

Skills

IT Support

ServiceNow

Slack

Zoom

RDP

Microsoft Outlook

VPN troubleshooting

OneDrive

SharePoint

Windows OS

Mac OS

Education

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field

Job description

• Hands-on experience in IT Support / Service Desk / Desktop Support.
• Hands-on experience with, ServiceNow (incident & request management).
• Experience in Slack, Zoom, RDP, and Microsoft Outlook.
• Experience in VPN (basic troubleshooting and connectivity support), OneDrive & SharePoint.
• Strong working knowledge of: Windows OS & Mac OS.

Qualifications:

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience).

Job Description:

• Provide technical support to end users via phone, chat, email, and remote tools.
• Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.
• Handle incidents and service requests using ServiceNow.
• Support collaboration tools such as Slack, Zoom, and Remote Desktop (RDP).
• Perform basic troubleshooting for Outlook, VPN connectivity, and email access issues.
• Assist users with OneDrive and SharePoint access, syncing, and basic usage issues.
• Provide support for macOS and iOS/Android devices, including basic configuration and troubleshooting.
• Manage password resets, access requests, and basic account-related issues.
• Ensure timely documentation of incidents, resolutions, and standard procedures.
• Deliver a high standard of customer service and user communication.