IT Support Executive

Kawenmanpower; Bengaluru South; On-site; INR 300,000 - 500,000; Full time

Job summary

Kawenmanpower, located in Bengaluru South, is seeking a base-level IT support professional to manage daily IT operations in hotel and real estate contexts. The role involves hands-on support, focusing on system monitoring and user assistance. Responsibilities include liaising with third-party vendors, providing desktop support, and managing IT asset documentation.

The ideal candidate should have 2-3 years of experience in IT support, possess good communication skills, and be willing to learn. A basic understanding of Windows OS and MS Office is required.

Qualifications

• Familiarity with IT support and troubleshooting.
• Basic understanding of networking concepts.
• Ability to coordinate with vendors.

Responsibilities

• Provide first-level IT support for various devices.
• Coordinate with third-party vendors for technical issues.
• Maintain IT documentation and asset records.

Skills

IT support knowledge

Basic troubleshooting

Communication skills

Problem-solving skills

Vendor coordination

Education

2–3 years in IT support or related role

Tools

Windows OS

MS Office

Job description

Ramanagara, India | Posted on 01/27/2026

KAWEN MANPOWER is your trusted consulting partner, delivering customized solutions that drive growth, efficiency, and success. With industry expertise, integrity, and a forward-thinking approach, we help businesses and individuals unlock their full potential and achieve lasting results.

Job Description

Position Overview

We are looking for a base-level IT support professional to manage day-to-day IT support and coordination across hotel and real estate operations. This is a hands‑on support role, where all major implementations and complex technical work are handled by third-party vendors. The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.

Key Responsibilities

A. IT Support & Operations

• Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
• Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
• Support hotel and office staff with day‑to‑day IT issues and raise tickets when required.
• Maintain smooth functioning of basic IT services without business disruption.

Coordinate with third‑party vendors for:

• PMS, POS, CRM systems
• Network, Wi‑Fi, and internet services
• CCTV, access control, and telecom systems
• Raise tickets, track progress, and ensure timely resolution.
• Act as a single point of contact between business users and IT vendors.

C. Asset & Inventory Management

• Track asset allocation, movement, and basic lifecycle records.
• Coordinate with management for hardware purchases and replacements.

D. Basic Systems & Network Support

• Perform basic checks on internet connectivity.
• Check network devices (routers, switches – basic level).
• Escalate complex network or security issues to vendors.

E. Documentation & Compliance

• Maintain basic IT documentation, SOPs, and asset records.
• Ensure users follow basic IT policies and data security practices.
• Assist management during audits by sharing required IT information.

Requirements

• Basic knowledge of IT support, hardware, and troubleshooting.
• Familiarity with Windows OS, MS Office, basic networking concepts.
• Ability to coordinate with vendors and follow up on issues.
• Good communication and problem‑solving skills.
• Willingness to learn and grow under guidance.

Qualifications & Experience

• 2–3 years in IT support / desktop support / junior IT role