IT Support Engineer (Pharma GXP Environment)

Axiom Technologies; Mahesana; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Bus facility

Job summary

Axiom Technologies is seeking an IT Support Specialist to provide on-site and on-call assistance to end-users within the organization's desktop computing environment.

The role requires a minimum of 2+ years in a pharmaceutical setting, strong IT infrastructure knowledge, and hands-on experience in a GxP-regulated environment.

You will work with site teams, IT leads, vendors and business stakeholders, support 24/7 including night shifts, and benefit from a free bus facility.

Qualifications

• Minimum 2+ years of relevant experience in a pharmaceutical company or regulated pharma environment.
• Strong understanding of IT infrastructure operations within the pharmaceutical industry.
• Hands-on experience in a GxP-regulated environment.
• Familiarity with SOPs, incident records, change records, and other compliance documentation.
• Excellent communication and coordination with site teams, IT leads, vendors, and stakeholders.

Responsibilities

• Provide on-site and on-call end-user support for desktop computing to ensure timely service delivery.
• Manage IT infrastructure tasks including servers, networking, monitoring, and troubleshooting.
• Adhere to SOPs and maintain incident/change records and other compliance documentation.

Skills

IT infrastructure

End-user support

GxP compliance

GMP knowledge

Job description

Job Summary

This role will provide on-site/ on-call assistance to end-users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Experience: Minimum 2+ years of relevant experience working in a pharmaceutical company or regulated pharma environment.
• Pharma Domain Knowledge: Strong understanding of IT infrastructure operations within the pharmaceutical industry.
• GxP Environment: Good knowledge and hands-on experience working in a GxP-regulated environment.
• Compliance Knowledge: Understanding of GxP, GMP, and IT compliance requirements applicable to pharmaceutical environments.
• Infrastructure Skills: Hands‑on experience with IT infrastructure, servers, networking, end‑user support, system monitoring, and troubleshooting.
• Documentation Processes: Familiarity with maintaining and following SOPs, work instructions, incident records, change records, and other compliance‑related documentation.
• Communication Skills: Good communication and coordination skills to work effectively with site teams, IT leads, vendors, and business stakeholders.
• Preferred Experience: Candidates with prior experience supporting pharmaceutical manufacturing plants and IT infrastructure will be preferred.
• Flexible and ready for 247 support including night shifts
• Bus facility available at free of cost

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.