IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Advanced Manufacturing Tech Solutions; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional development opportunities

Collaborative work environment

Life-saving drug development impact

Job summary

Advanced Manufacturing Tech Solutions seeks an experienced IT Helpdesk Support Specialist for Laboratory IT in pharma manufacturing. You will support laboratory IT systems, manage incidents, and ensure regulatory compliance under GXP/GMP guidelines.

The role requires 5–7 years in IT support, a CS/IT degree, and strong collaboration with lab and IT teams. On-site position with development opportunities and a focus on secure, reliable laboratory operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 5–7 years of experience in IT support, preferably in a lab or pharmaceutical setting.
• Hands-on experience with GXP/GMP compliance and compliant IT systems.
• Strong hardware/software troubleshooting, networking, and IT security skills.
• Excellent communication, teamwork and meticulous documentation in regulated environments.

Responsibilities

• Provide technical support for Laboratory IT systems including hardware, software and network components.
• Collaborate with lab staff and IT teams to ensure system reliability and regulatory compliance.
• Perform routine maintenance, updates, backups, and patch management for lab IT infrastructure.
• Assist in implementing new IT systems, ensuring seamless integration with workflows and compliance.
• Document incidents, service requests and resolutions to maintain audit-ready records.
• Stay updated on industry trends, GMP/GxP guidance and laboratory IT best practices.

Skills

IT Helpdesk

Laboratory IT

GXP/GMP compliance

Hardware troubleshooting

Network administration

IT security

Communication

Documentation

Education

Bachelor's degree in Computer Science / IT

Tools

ServiceNow

Backup systems

Security patching tools

Job description

Job Title: IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Overview: We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment.

Key Responsibilities

• Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems.
• Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts.
• Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of working experience
• Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with laboratory staff, IT teams, and regulatory authorities.
• Detail-oriented mindset with a focus on compliance, accuracy, and documentation in a regulated environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment while adhering to strict deadlines and regulatory requirements.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to contribute to life-saving drug development.