IT Helpdesk Support Specialist - Laboratory IT

Advanced Manufacturing Tech Solutions PTE. LTD. (AMTSOL); Pune District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Collaborative environment

Impactful work in drug development

Job summary

AMTSOL is seeking an experienced IT Helpdesk Support Specialist to support Laboratory IT systems in a pharmaceutical manufacturing setting. The role requires GXP/GMP familiarity and a strong knack for problem solving, documentation, and regulatory compliance.

You will troubleshoot hardware, software, and network issues, coordinate with lab staff and IT teams, implement system updates, and help ensure uptime and data integrity across the laboratory IT infrastructure.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 5–7 years of working IT support experience.
• Experience in laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in compliant IT systems and processes.
• Strong hardware, software, networking, and IT security troubleshooting.
• Excellent communication and collaboration in a regulated setting.

Responsibilities

• Provide technical support for Laboratory IT systems, incl. hardware, software, and network.
• Collaborate with lab staff and IT teams to ensure reliability and minimize downtime per GXP/GMP.
• Perform maintenance: updates, backups, and security patches to protect IT systems.
• Assist in implementing new IT systems with seamless integration with lab workflows.
• Document incidents, service requests, and resolutions for compliance.
• Stay updated on trends and best practices in Laboratory IT and regulatory compliance.

Skills

IT support

Lab IT systems

GXP/GMP knowledge

Networking

IT security

Communication

Documentation

Education

Bachelor's degree in Computer Science/IT or related field

Job description

Job Title: IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Overview: We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems.
• Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts.
• Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services.

Qualifications and Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of working experience
• Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with laboratory staff, IT teams, and regulatory authorities.
• Detail-oriented mindset with a focus on compliance, accuracy, and documentation in a regulated environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment while adhering to strict deadlines and regulatory requirements.

Application Process:

If you are a dedicated IT professional with experience in supporting Laboratory IT systems within the pharmaceutical manufacturing industry, we encourage you to apply for this position. Please submit your resume and a cover letter highlighting your relevant experience and expertise in IT support, GXP/GMP regulations, and laboratory operations. Additionally, include any certifications or training related to laboratory IT support and regulatory compliance. We look forward to reviewing your application and considering you for this critical role in supporting our laboratory IT infrastructure.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to contribute to life-saving drug development.