IT Support Engineer

GSR Business Services; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

GSR Business Services is seeking an IT Support Engineer to provide comprehensive support for hardware, software, networking, and firewall-related issues in Mumbai. You will troubleshoot IT problems, maintain infrastructure, and ensure system security while delivering timely assistance to end users.

The ideal candidate has a strong background in Windows 10/11, hardware troubleshooting, software installation, and networking basics, with hands-on firewall experience and knowledge of VPNs and

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• 25 years of experience in IT support, desktop support, or IT infrastructure support.
• Strong knowledge of Windows 10/11, hardware troubleshooting, and software installation.
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, and WAN.
• Hands-on experience with firewall troubleshooting and configuration.
• Knowledge of VPN, network access rules, and endpoint security.
• Experience with Active Directory and Microsoft 365 is preferred.
• Strong analytical, troubleshooting, communication, and problem-solving skills.

Responsibilities

• Provide technical support for hardware, software, network connectivity, and firewall-related issues.
• Troubleshoot IT problems and maintain IT infrastructure.
• Ensure system security and provide timely technical assistance to end users.

Skills

Windows 10/11

Hardware troubleshooting

Software installation

Networking basics

Firewall configuration

VPN security

Active Directory

Microsoft 365

Analytical skills

Communication

Education

Bachelor's degree or diploma in Computer Science/IT

Tools

None

Job description

Job Title: IT Support Engineer Hardware, Software & Firewall
Experience: 25 Years
Department: IT Infrastructure / IT Support
Employment Type: Full-Time

Job Summary

We are looking for a skilled IT Support Engineer to provide technical support for hardware, software, network connectivity, and firewall-related issues. The candidate will be responsible for troubleshooting IT problems, maintaining IT infrastructure, ensuring system security, and providing timely technical assistance to end users.

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• 25 years of experience in IT support, desktop support, or IT infrastructure support.
• Strong knowledge of Windows 10/11, hardware troubleshooting, and software installation.
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, and WAN.
• Hands-on experience with firewall troubleshooting and configuration.
• Knowledge of VPN, network access rules, and endpoint security.
• Experience with Active Directory and Microsoft 365 is preferred.
• Strong analytical, troubleshooting, communication, and problem-solving skills.