Tech Support Engineer

Rigel Networks; Vadodara; On-site; INR 350,000 - 550,000; Full time

Job summary

Rigel Networks in Vadodara, India, seeks an IT Technical Support Engineer to provide L1 end-user support and manage day-to-day IT infrastructure across Windows, Linux, and macOS in a manufacturing/small company setup.

The role involves hands-on troubleshooting, AD/GPO management, MS 365 administration, basic networking, IT asset management, and documentation. Independent work style is valued with minimal supervision.

Qualifications

• 2–3 years of hands-on IT technical support/infrastructure experience.
• Strong troubleshooting across Windows, Linux, macOS environments.
• Practical AD and Group Policy experience; MS 365 administration.
• Basic to intermediate networking knowledge (LAN, Wi‑Fi, routers).
• Experience with CCTV systems and IT security basics.

Responsibilities

• Provide L1 technical support for Windows, Linux, and macOS environments.
• Manage AD — user accounts, permissions, and GPO policies.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Host and maintain websites on IIS/Apache servers; back up data and ensure recovery readiness.
• Troubleshoot network connectivity and manage Wi‑Fi, routers, switches; monitor networks.
• Support MS 365/O365 and Office applications; assist with SSL certificates.

Skills

Windows troubleshooting

Linux troubleshooting

macOS troubleshooting

Active Directory

GPO

MS 365/O365

Networking basics

IT security basics

SSL certificates

IIS/Apache hosting

IT asset management

Manufacturing/SMB IT environment

Tools

Active Directory

GPO

MS 365

IIS/Apache

SSL management

Network monitoring tools

Job description

Job Description:

Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands‑on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

• Provide L1 technical support for Windows, Linux, and macOS environments.
  
• Manage Active Directory (AD) — user accounts, permissions, and GPO policies.
  
• Install, configure, and troubleshoot desktops, laptops, MacBooks, printers, and other peripherals.
  
• Manage Microsoft 365/O365, Office applications, and other business software/tools.
  
• Troubleshoot and manage Wi‑Fi, routers, switches, LAN, and basic network connectivity.
  
• Support CCTV systems and basic IT security infrastructure.
  
• Assist with SSL certificate management and renewals.
  
• Handle user onboarding/offboarding, software installation, access management, and IT asset management.
  
• Host and maintain websites on IIS/Apache servers.
  
• Manage data backups and ensure recovery readiness.
  
• Perform network monitoring to proactively identify and resolve issues.
  
• Maintain IT documentation, inventory records, and support ticket logs.
  
• Escalate complex/unresolved issues to L2/L3 teams as required.
  

Required Skills & Experience

• 2–3 years of hands‑on experience in an IT technical support / infrastructure support role.
  
• Strong working knowledge of Windows, Linux, and macOS troubleshooting.
  
• Practical experience with Active Directory and Group Policy (GPO).
  
• Experience with Microsoft 365/O365 administration.
  
• Basic to intermediate networking knowledge (LAN, Wi‑Fi, routers, switches).
  
• Experience supporting CCTV systems and general IT security setups.
  
• Familiarity with SSL certificate installation/renewal.
  
• Exposure to IIS/Apache web hosting.
  
• Experience with backup management and network monitoring tools.
  
• Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.
  

Desired Attributes

• Strong troubleshooting and problem‑solving ability.
  
• Good communication and customer‑service orientation.
  
• Ability to manage multiple tickets/priorities independently.
  
• Willingness to be hands‑on across hardware, software, and network tasks.