16115 - IT Field Support Engineer

ParamInfo; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

ParamInfo in India is seeking an IT Support Engineer to provide frontline technical assistance to employees, resolve hardware and software issues, and safeguard IT systems. The role emphasizes customer service and timely ticket resolution across Windows environments and Microsoft 365.

The position also covers AD/Entra ID user management, basic networking, and routine maintenance, ensuring reliable IT operations and smooth onboarding/offboarding processes for staff.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5–7 years of IT support or desktop support experience.
• Strong knowledge of Windows environments and Microsoft 365 administration.

Responsibilities

• Provide first-line and second-line technical support to employees for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, password resets, permissions, and access rights in Active Directory and Microsoft Entra ID.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
• Install and configure Windows operating systems, software applications, and security updates.
• Monitor and resolve IT service requests and incidents through a ticketing system.
• Assist with onboarding and offboarding activities, including equipment allocation, account setup, and access revocation.

Skills

IT Support

Windows 10/11

Desktop Troubleshooting

Microsoft 365

Active Directory

Microsoft Entra ID

Networking Fundamentals

DNS

TCP/IP

VPN

Endpoint Protection

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Jira Service Management

Job description

We are looking for a skilled and customer-focused IT Support Engineer to provide technical support to end users, troubleshoot hardware and software issues, maintain IT infrastructure, and ensure the smooth operation of IT systems. The ideal candidate should have strong troubleshooting skills, knowledge of Windows environments, networking fundamentals, and experience supporting users in a corporate environment.

Key Responsibilities

• Provide first-line and second-line technical support to employees for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, password resets, permissions, and access rights in Active Directory and Microsoft Entra ID.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
• Install and configure Windows operating systems, software applications, and security updates.
• Monitor and resolve IT service requests and incidents through a ticketing system.
• Support onboarding and offboarding activities, including equipment allocation, account setup, and access revocation.
• Perform routine system maintenance, antivirus checks, patch management, and endpoint security checks.
• Assist with backup monitoring, data recovery, and disaster recovery procedures.
• Maintain IT asset inventories, software licenses, technical documentation, and knowledge-base articles.
• Coordinate with vendors and service providers to resolve hardware, software, and connectivity issues.
• Follow IT security policies, data protection requirements, and established IT service management procedures.
• Escalate complex technical issues to system administrators, network engineers, or other specialist teams.
• Provide user guidance and training on IT systems, applications, and security best practices.

Required Skills and Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 5–7 years of experience in IT support, desktop support, or a similar technical role.
• Strong knowledge of Windows 10/11 operating systems and desktop troubleshooting.
• Experience with Microsoft 365, Outlook, Teams, and common business applications.
• Working knowledge of Active Directory, Microsoft Entra ID, and user access management.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, Wi‑Fi, and VPN.
• Experience with IT service desk or ticketing tools such as ServiceNow, Jira Service Management, or similar platforms.
• Knowledge of endpoint protection, antivirus solutions, patching, and IT security best practices.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Excellent communication, customer service, and time‑management skills.
• Ability to prioritize incidents and manage multiple support requests effectively

Required Skills

• IT Support Engineer 5 0
• Windows 10/11 operating systems 5 0
• desktop troubleshooting 5 0
• Microsoft 365 5 0
• Active Directory 5 0
• Microsoft Entra ID 5 0
• Networking Fundamentals 5 0
• DNS 5 0
• TCP/IP 5 0
• Endpoint Protection 5 0