Support Engineer (Experienced)

Finsol; Dadri; On-site; INR 446,000 - 893,000; Full time

Job summary

Finsol in India is seeking a Support Engineer to handle complex customer issues, provide advanced troubleshooting, and act as a bridge between customers and internal technical teams. You will ensure high system reliability and excellent customer satisfaction.

You will own issues end-to-end, perform in-depth troubleshooting, collaborate with development and product teams for fixes, manage escalations, and maintain thorough documentation.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 1-3 years of experience in technical support or similar role.
• Strong knowledge of troubleshooting software applications.
• Experience with .NET-based systems or enterprise applications.
• Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira).
• Analytical and problem-solving skills.
• Strong communication and client-handling abilities.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Take end-to-end ownership of customer issues and drive them to resolution
• Perform in-depth troubleshooting of system, application, and performance issues
• Identify root causes and implement effective solutions
• Collaborate with development and product teams for bug fixes and enhancements
• Handle escalations and ensure timely resolution of critical issues
• Guide customers through technical processes and solutions
• Monitor system performance and proactively address potential issues
• Maintain detailed documentation of issues, fixes, and knowledge base articles
• Manage multiple support tickets efficiently with proper prioritization
• Provide prompt, accurate, and professional responses to customers
• Ensure adherence to SLAs and support standards
• Continuously improve support processes and workflows

Skills

Troubleshooting software

.NET-based systems

Ticketing tools

Analytical skills

Communication skills

Fast-paced environment adaptability

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Zendesk

Freshdesk

Jira

Job description

As a Support Engineer, you will handle complex customer issues, provide advanced troubleshooting, and act as a bridge between customers and internal technical teams. You will ensure high system reliability and excellent customer satisfaction.

Responsibilities

• Take end-to-end ownership of customer issues and drive them to resolution
• Perform in-depth troubleshooting of system, application, and performance issues
• Identify root causes and implement effective solutions
• Collaborate with development and product teams for bug fixes and enhancements
• Handle escalations and ensure timely resolution of critical issues
• Guide customers through technical processes and solutions
• Monitor system performance and proactively address potential issues
• Maintain detailed documentation of issues, fixes, and knowledge base articles
• Manage multiple support tickets efficiently with proper prioritization
• Provide prompt, accurate, and professional responses to customers
• Ensure adherence to SLAs and support standards
• Continuously improve support processes and workflows

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• 1-3 years of experience in technical support or similar role

Required Skills

• Strong knowledge of troubleshooting software applications
• Experience with .NET-based systems or enterprise applications (preferred)
• Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira)
• Excellent analytical and problem-solving skills
• Strong communication and client-handling abilities
• Ability to work in a fast-paced, dynamic environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.