IT Support Engineer

SourcingXPress; Dadri; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation and benefits

High ownership and growth opportunities

Exposure to high-performance computing and advanced tools

Job summary

SourcingXPress is seeking a proactive Junior IT Support Engineer in Dadri, India to ensure seamless IT support for end users in a fast-paced semiconductor environment. The ideal candidate will provide L1/L2 support, set up workstations, troubleshoot issues in both Windows and Linux environments, and manage user accounts. Candidates should have a Bachelor's degree in IT or related fields, along with 2-5 years of experience in IT support. Competitive compensation and growth opportunities are offered.

Qualifications

• 2–5 years of experience in IT support or system administration.
• Strong knowledge of hardware, software, and network-related troubleshooting.
• Experience with maintaining desktops, laptops, and workstations.

Responsibilities

• Provide L1/L2 support for hardware, software, and network-related issues.
• Set up and support engineering workstations and required tools.
• Monitor and maintain network infrastructure (LAN/Wi‑Fi, switches, firewalls).

Skills

Windows and Linux environments

Problem-solving skills

Networking fundamentals (TCP/IP, DNS, DHCP)

Communication skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Active Directory

Remote support tools

Ticketing systems (Zoho, ServiceNow, etc.)

Job description

Junior IT Support Engineer

We are looking for a proactive Junior IT Support Engineer to support IT operations in a fast‑paced semiconductor and engineering environment. This role involves ensuring seamless IT support for end users and engineering teams, maintaining infrastructure, and enabling high‑performance computing environments.

Key Responsibilities

• Provide L1/L2 support for hardware, software, and network-related issues
• Set up and support engineering workstations and required tools
• Install, configure, and maintain desktops, laptops, and high-performance workstations
• Troubleshoot Windows/Linux OS, email, VPN, and network connectivity issues
• Manage user accounts, permissions, and access control (AD/LDAP)
• Handle IT asset lifecycle including procurement, tracking, and maintenance
• Support installation and maintenance of licensed engineering tools (EDA preferred)
• Monitor and maintain network infrastructure (LAN/Wi‑Fi, switches, firewalls)
• Ensure compliance with IT security policies and standards
• Coordinate with vendors and manage AMC/support contracts

Required Skills

• Bachelor’s degree in IT, Computer Science, or related field
• 2–5 years of experience in IT support or system administration
• Strong knowledge of Windows and Linux environments
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory, VPN, and remote support tools
• Familiarity with ticketing systems (Zoho, ServiceNow, etc.)
• Strong problem‑solving and communication skills

Good to Have

• Experience in semiconductor or engineering organizations
• Exposure to EDA tools (Cadence, Synopsys, Mentor Graphics)
• Basic knowledge of servers, storage systems, and virtualization
• Certifications such as Red Hat (RHCSA/RHCE) or CCNA

Benefits

• Work in a cutting‑edge semiconductor and engineering environment
• Exposure to high‑performance computing and advanced tools
• High ownership and growth opportunities
• Competitive compensation and benefits